Home Care Coordinator

JD HOME CARE COORDINATOR/RN

Job Details

Field

Details

Department

Home Care Services

Job Title

Home Care Coordinator – Registered Nurse

Working Hours

48 HRS/WEEK

Function

Nursing / Operations

Job Family

Nursing

Reporting To

Medical Manager

JOB SPECIFICATIONS

QUALIFICATION

Basic Qualification / Education / Vocational Training

• Bachelor’s Degree in Nursing from an accredited institute/college/university.
• Valid DHA License as Registered Nurse.
  
  

Advanced Qualification / Certification / Specialist Training

• BLS Certification mandatory.
• Home Healthcare experience preferred.
  
  

Experience

Minimum Experience

• Minimum two (2) years of experience as Registered Nurse in clinic, hospital, or home healthcare setting.
  
  

Specific / Relevant Experience

• Experience in patient coordination, scheduling, and home healthcare operations is preferred.
• Experience handling multidisciplinary healthcare teams and patient communication.
  
  

JOB INTERACTIONS

KEY INTERNAL INTERACTION WITH

NATURE OF INTERACTION

Doctors, Nurses, Coordinators, Front Office, Operations Team

Daily operational and clinical coordination

KEY EXTERNAL INTERACTION WITH

NATURE OF INTERACTION

Patients & Families

Home care coordination and patient support

Regulatory Bodies

Compliance with DHA regulations and standards

Third-Party Providers

Coordination of services and patient requirements

OBJECTIVE

• Coordinate and oversee home healthcare services and patient scheduling.
• Ensure safe, efficient, and high-quality delivery of home healthcare services.
• Act as liaison between patients, families, physicians, nurses, and operations teams.
• Maintain compliance with DHA standards, documentation, and patient safety protocols.
• Support operational efficiency and continuity of care for home healthcare patients.
  
  

Job Specific Responsibilities

GENERAL RESPONSIBILITIES

• Coordinate home healthcare appointments, scheduling, and staff allocation.
• Assess patient requirements and coordinate suitable healthcare professionals for home visits.
• Follow up with patients and families regarding appointments, treatment plans, and ongoing care.
• Ensure all required patient documentation, consents, and records are completed accurately.
• Monitor daily home care operations and ensure smooth coordination of services.
• Support nurses and physicians in planning and execution of home healthcare services.
• Maintain communication with multidisciplinary healthcare teams regarding patient updates and requirements.
• Ensure compliance with DHA regulations, infection control, and patient safety standards.
• Coordinate medical supplies, medications, and equipment required for home visits.
• Handle patient complaints, concerns, and service recovery professionally.
• Monitor staff attendance, scheduling conflicts, and operational coverage for home care services.
• Prepare operational and activity reports as requested by management.
• Participate in quality improvement and patient safety initiatives.
• Attend mandatory trainings, meetings, and competency assessments.
• Assist with onboarding and orientation of home healthcare staff when required.
• Perform nursing duties during home visits if operationally required.
  
  

Clinical Responsibilities

• Conduct nursing assessments during home visits when required.
• Monitor patient condition and escalate concerns to physicians appropriately.
• Administer medications and treatments within nursing scope and DHA regulations.
• Educate patients and families regarding treatment plans, medications, and home care instructions.
• Ensure infection control and patient safety standards are maintained during home visits.
• Maintain accurate nursing and operational documentation.
  
  

Occupational Health & Safety (ohs) Responsibilities

• Comply with clinic and home healthcare OHS policies and procedures.
• Ensure safe handling and transportation of medical equipment and supplies.
• Report incidents, hazards, and unsafe practices immediately.
• Correctly utilize PPE and infection control measures during patient visits.
• Participate in emergency preparedness and safety trainings.
  
  

PROFESSIONAL EXPECTATIONS

• Maintain patient confidentiality and privacy at all times.
• Demonstrate professionalism, empathy, and patient-centered care.
• Maintain effective communication with patients, families, and healthcare teams.
• Demonstrate organizational, multitasking, and problem-solving skills.
• Maintain punctuality, professional appearance, and attendance standards.
• Support teamwork and positive working relationships across departments.
  
  

MANDATORY COMPETENCIES

• Basic Life Support (BLS)
• Infection Control & Waste Management
• Patient Safety & Incident Reporting
• Home Healthcare Coordination
• Documentation & Medical Records
• Communication & Customer Service
• Emergency Response & Escalation
• Scheduling & Operational Coordination
  
  

PERFORMANCE MEASURES

Sl No

Performance Areas

Critical Performance Measures

1

Patient Coordination

Timely scheduling and coordination of home healthcare services

2

Documentation Compliance

Accurate and complete patient and operational documentation

3

Patient Satisfaction

Professional communication and service quality

4

Operational Efficiency

Effective staff allocation and service coordination

5

Regulatory Compliance

Adherence to DHA and infection control standards

OTHER: LICENSURE / REGISTRATION REQUIREMENTS

• Valid DHA License as Registered Nurse
• Valid license from country of origin if applicable