Officer - Business Support

Al Ghurair


Date: 2 weeks ago
City: Remote
Contract type: Full time
Remote
Job Description

Provide business support service for smooth business continuity in a cost effective manner and with the specified policies, procedures and process with the aim and objective to achieve highest possible standards.

Strategic

 RESPONSIBILITIES

  • To ensure formal and measurable service level matrix, performance targets for business units with compliance to service level agreements (SLAs).
  • To ensure cost optimization in the task assigned with maximize cost saving and avoid complicated situations/legal complications.
  • To ensure highest level of customer satisfaction by ensuring consistency, team work, engagement and feed back.
  • To ensure the smooth and adequate flow of information within team members and external sources to facilitate other business operations.

Operational

  • Close work with business units, legal, operations and relevant authorities to fulfill the requirements.
  • Liaison with Water and Electricity authority, CNIA, GHQ, Telecommunication companies, Department of Economic Development, Chamber of Commerce, etc.,.
  • Process new & renewal of security passes for persons & vehicles for both CNIA & GHQ.
  • Follow up vehicle registrations renewal and obtain NOC from concerned authorities.
  • Manage company license renewals and obtain NOC from concerned authorities.
  • Coordinate employees related cases with police dept and other government authorities.
  • Liaise with legal department and deals with legal cases and follow-up the progress.
  • Manage all responsibilities pertaining to rent committee (Tariff committee).
  • Coordinate labor accommodations tenancy contract and MOL accommodation system update; Obtain NOC from concerned authorities.
  • Office management in line with the Workplace policies and code of conduct.
  • Supports to clear all issues related with new land acquisition by organization.
  • Registration of companies with government (Tendering Purposes).
  • Follow-up on building permits and other permits.
  • Requires participation in seminars and government activities.
  • Ensure the business is in line with government regulations.
  • All other tasks assigned by the management.

People Management

  • N/A.

Product/Process Improvement

  • Ensure support service process compliance and value add in business performance.
  • Streamline existing Support Services processes by identifying uses of systems & applications to improve value added business performance & output.
  • Contribute in developing in department processes and standards in areas of responsibility and customer service.
  • Contribute in cost saving initiatives, risk assessment methodology with evaluating current practices / flow processes to conclude quick wins.
  • Liaise and collaborate with internal and external role players on development plans.
  • Device ways of tracking improvements in the business from business support services perspective.
  • Implementing new Technical systems and technological solutions which can help improve the efficiency of the business, in coordination with Business Partner.
  • Keep abreast with all organizational changes and business developments.

Qualifications

Education & Certifications:

  • PREFFERED :
  • MINIMUM : Diploma or Degree in a related discipline.

Knowledge & Skill

  • Result oriented, self motivated and positive attitude.
  • Strong social skills and a presence, enabling to interact with officials effectively.
  • Effective Communication Skills; Proficient in Arabic and English.
  • Computer knowledge; Must hold a valid UAE driving license.

Experience

  • PREFERRED :
  • MINIMUM : Minimum of 5 - 7 Years experience in relevant position.

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