Officer, Collections
First Abu Dhabi Bank (FAB)
Date: 2 weeks ago
City: Abu Dhabi
Contract type: Full time
Self-Management Responsibilities
- Agrees with line manager and define performance goals at the start of the year and ensures that the goals are achieved during the course of the year.
- Identifies the training and development requirements for self and agrees on them with the reporting manager to ensure that the required trainings are arranged and attended.
- Strives to achieve the highest levels of proficiency on all the competencies and skills required to perform the role.
- Keeps professional developments, new techniques and current issues through continued education and professional growth.
- Be updated on bank policies and procedures, central bank regulations and recent developments.
- Offering timely resolution and satisfactory customer experience.
- Coordinating with law firm to for new cases assigned for ADGM court and other cases’ types (Chq. Execution, REPO, Civil/Cases against bank), follow up across different stages, and update the system and trackers.
- Assist in being back up for any other team member who is not in office or during leaves as assigned (criminal/civil/legal notice/Repo/Chq Execution…etc.).
- Working closely and monitoring our vendors (law firms) for the assigned cases to each service provider, especially AUH cases.
- Liaising with law firms to get the cases filed as per agreed TAT, and sharing any additional required documents.
- Attending expert meetings and whenever required and reviewing commentaries and memos.
- Ensuring updating the system and legal flags of all allocated cases.
- handling assigned cases against the bank and extending support whenever required.
- Ensuring original files retrieval and returns as per process and policy.
- Handling referred requests and escalations related to collections, received through various channels and taking the same to a resolution.
- Working closely with Collection and Recovery different teams for legal support or advisory whenever applicable.
- Attending Training and adhere to policies // Enforces company policies and values without creating negative reactions // Timely completion of Mandatory training.
- Bachelor’s degree.
- Minimum 3 years of relevant experience in the banking sector
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