Operation Officer (Al Dhafra hospital)

JOB DESCRIPTION

Responsible for planning, organizing, managing and coordinating the function of the Operations department/section and performing other related duties as assigned by the Chief Operating Officer.

RESPONSIBILITIES

Assisting the management in organizing project related meetings and/or special events

Coordinating the preparation of monthly reports, business plans or any other divisional/project related reports

Providing an accurate operational picture of all assigned projects

Providing status of project implementation planning along with project deadlines for completion and supporting actions

Distributing information related to project implementation plans and deadlines

Providing regular reports on project planning, income and expenditure

Working effectively with internal, external parties involved in projects and working in a way that respects and values the participation of others involved the project

Dealing promptly with any escalated, patients/staff complaints or concerns related to operational projects

Providing support in every aspect of the facility operations division, when ever necessary

Providing guidance and support with all parties involved in capital equipment purchasing process

Developing and maintaining well organized filing system for operations that permit easy reference and rapid retrieval of information related to involved projects

Providing support to clients through the development of new programs reflecting best global and regional practices

Providing consultative services to the facility's leadership and employees on all related matters, including involvement in actual working of the department for monitoring the customer service levels

Responding to verbal and written inquiries in a timely manner

Providing technical expertise in identifying potential issues

Discussing any issues arising with the senior management and apprising them of the situations

Participating in cross-functional teams and committees as appropriate

Advising, supporting and challenging employees on performance and decisions including the appropriate identification, management and mitigation of risk

Ensuring staff are motivated, developed and managed so that individual and collective performance meets the needs of facility patients and stakeholders

Complying consistently with facility policies, procedures and practices and ensuring alignment with SEHA facilities policies

Completing and maintaining regulatory requirements including: licensure and certification and other mandatory training within established time frames

Maintaining confidentiality with regards to any information exchanged or received in the current capacity of role in accordance with facility policy

Assuming the role of a brand ambassador for the facility and promoting a customer focused philosophy in dealing with any stakeholders

Maintaining positive and effective working relationships within the department/division and also with other departments/sections within the facility

Performing any other duties as may be assigned relevant to the basic responsibilities of the role

Adhering to requirements of the Occupational Health and safety guidelines and infection control guidelines

Understanding and adhering to emergency preparedness plans/policies

Recognizing the necessity of continuously developing skills and acquiring additional knowledge appropriate to the position

Dressing appropriately to meet the expectations of the specific work area and in alignment with the Occupational Health and Safety policies

Building key partnerships within the organization for pursuing client-centered, comprehensive, integrated systems of care

Complying with any regulations related to mentoring, tarining, development of UAE nationals staff

QUALIFICATIONS

Qualifications

Required:

Bachelor's degree or equivalent in Business Management, Healthcare Management, Clinical degree or relevant field OR Diploma in relevant field with 3 years of additional experience

Desired:

Master's degree or equivalent in Business Management, Healthcare Management, Clinical degree or relevant field

Required :

Experience Required in addition to the Qualifications mentioned above

2-4 years of progressively responsible relevant experience

Desired :

Experience in a large healthcare facility

Required:

Additional Requirements / Remarks

Proficiency in English language

MS Office and computer proficiency

Strong analytical and problem-solving skills

Ability to meet goals and deadlines

Good communication skills

Desired:

Proficiency in Arabic Language

Ability to deal with multiple issues simultaneously (multitask) and move them all towards resolution

ABOUT US

Abu Dhabi Healthcare Company (SEHA) is the largest and most comprehensive healthcare network in the UAE that was established in 2007 with the objective of operating all public hospitals and clinics across the Emirate of Abu Dhabi.

SEHA is committed to delivering world-class healthcare services using the most advanced diagnostics and systems across its network of public healthcare centers and hospitals in addition to partnering with global leaders in healthcare, including world renowned organizations such as the Mayo Clinic.

ABOUT THE TEAM

Al Dhafra hospitals is a premier medical institution located in Al Dhafra, encompassing six hospitals which are Madinat Zayed, Ghayathi, Marfa, Delma, and Liwa. In addition, the institution also includes four clinics which are Bida Mutawa, Abu Al-Abyad Clinic, Sir Bani Yas Clinic, and Al Dhafra Family Medicine Center (DFMC). Together, these hospitals and clinic provide coverage across 16 different specialties including inpatient and outpatient medical services covering different fields and specialties, including internal medicine, pediatrics, gynecology & obstetrics, general surgery, anesthesia, pharmacy services, laboratory and diagnostic radiology.