Operations Executive

About Vantage:

Vantage is a global, multi-asset CFD broker offering clients access to a nimble and powerful service for trading CFDs on Forex, Indices, Shares, Commodities, Bonds, ETFs, and Cryptocurrencies. With over 15 years of market experience, our goal is to support your trading journey. We have developed our platform and services to help clients trade more effectively and identify potential market opportunities. Our commitment to high standards ensures a secure and reliable trading environment.

Position Title: Operations Executive

Location: Dubai, UAE

Job Summary:

We are seeking a motivated and detail-oriented Forex Operations Executive to support day-to-day operational activities. This role serves as a key link between front-office sales/trading teams and back-office settlement, compliance, and client support.

Key Responsibilities

• Handle operational client queries via phone, email, and live chat.
• Process client requests for account changes, transfers, and profile adjustments.
• Perform KYC/AML checks and support account verification and activation.
• Prepare and maintain daily operational reports and performance logs.
• Maintain CRM records and assist in updating client information.
• Escalate unresolved issues and operational risks to management.

Requirements

• 1-2 years in Forex/CFD brokerage operations or related financial services.
• Knowledge of CRM/back-office platforms.
• Detail-oriented with excellent organizational and communication skills.
• Ability to work effectively with cross-department teams and external partners.