OTC Specialist

Job Description

Position Statement

The Order to Cash Specialist ensures timely and effective collection of receivables from UAE government entities, accurate account maintenance and close collaboration with hotel teams.

The role is responsible for managing end ‑ to ‑ end credit control activities for assigned government accounts, maintaining consistent follow ‑ up on outstanding balances, addressing payment delays and working within entity ‑ specific approval processes to support timely payments.

Responsibilities include engaging directly with government counterparts to progress open items, address queries, and support timely payments, while also preparing statements of account, supporting credit discussions, and maintaining accurate receivables records.

The role also supports invoicing and payment posting as required during leave or peak periods, while maintaining a primary focus on collections performance and effective management of government relationships.

Responsibilities

Position Summary

Responsibilities

The Order to Cash Specialist ensures timely and effective collection of receivables from UAE government entities, accurate account maintenance, and strong alignment with internal hotel teams. Responsibilities include:

• Managing end ‑ to ‑ end credit control activities for assigned government accounts
• Driving collections through persistent and structured follow ‑ up, maintaining regular contact with government counterparts to progress outstanding balances
• Navigating government structures, approval layers and payment processes to effectively progress outstanding balances
• Identifying the right points of contact and building working relationships that support effective follow ‑ up and resolution of open items
• Preparing statements of account and using them as a tool to support discussions and drive payment commitments
• Ensuring accuracy of the AR subledger, ageing reports, and all supporting documentation
• Taking ownership of issues and delays, applying problem ‑ solving and judgement to move situations forward
• Supporting invoicing and payment posting activities during leave cover or peak periods
• Upholding Hilton’s standards of customer care, service efficiency, and financial control
  
  

Qualifications

Required Qualifications

• Minimum 2 years’ experience in Order to Cash, Credit Control or Accounts Receivable, with strong exposure to collections.
• Experience working with UAE government entities, with the ability to navigate regulatory environments, approval processes, and payment cycles effectively.
• Demonstrated ability to build and maintain effective working relationships, engaging confidently and professionally to support collection outcomes.
• Strong communication skills (written and verbal), with the ability to adapt approach to different stakeholders and organizational levels.
• Proven track record of managing payment delays and driving resolution through consistent follow ‑ up, problem solving, and persistence.
• Ability to understand customer ‑ specific requirements and adjust approach to support successful collections.
• Highly organized, proactive, and comfortable working to tight deadlines, with strong attention to detail.
• Ability to collaborate effectively with internal teams and maintain alignment on collection priorities.
• Fluent in English and Arabic.
  
  

Preferred Qualifications

• Education: High school diploma required; a degree in Finance, Accounting, or a related field will be an advantage.
• Experience in Finance Shared Services, hospitality, or a fast ‑ paced, customer ‑ facing environment.
• Familiarity with financial systems (eg. PMS) and good working knowledge of Excel.
• Hospitality, travel, or tourism industry experience is an advantage.
  
  

About Us

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.

About The Team

How We’ll Help You Thrive

Benefits

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program

Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents

Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care

Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves and their loved ones. In many countries, eligible Team Members receive free counseling and support through our Employee Assistance Program (EAP).

• Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.