People Partner - Max Mara

INSPIRE | EXHILARATE | DELIGHT

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work certification in several markets.

Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.

What you'll be doing

Our People Partner is responsible for the implementation of Group wide policies and procedures as well as implementing brand specific People strategies within their area of focus. The role holder will be accountable for supporting across multiple brands, with a lens on continually monitoring, reporting and enhancing the local employee experience. The role be required to focus on both HR operations and strategic imperatives, requiring a solid HR background and the ability to collaborate and partner at all levels in the business.

What you’ll need to succeed

• Through guidance from the Head of People /People Partners, implement the Group’s HR polices and procedures and support with brand or business unit specific projects, campaigns or initiatives:
• Support the business unit People team with recruitment, performance management, succession planning, retention, talent development, compensation and rewards, employee relations, and employee engagement.
• Work closely with the business unit People Data Analyst and People Partners to manage workforce planning locally, ensuring vacancies are managed in line with the approved budget and executed as per the correct recruitment process and present final outputs to brand leaders.
• Escalate or respond to employee feedback to ensure local approaches motivate and develop employees to deliver high quality, customer-centred services.
• Be an active and effective member of the Leadership Team, and stakeholder meetings representing the voice of our People and providing guidance around Group HR polices, approaches, and Culture transformation.
• Lead the development and implementation of local People strategies.
• Implement brand specific employee onboarding, training and development programs to improve the depth and breadth of employee’s skills set and to raise awareness around behavioural, technical and leadership competencies.
• Work with the Group’s Talent Acquisition team to ensure internal and external recruiting strategies result in relevant, high calibre candidates being identified.
• Work closely with Group HR to implement the annual performance management cycle.
• Partner with Group Rewards to review and monitor the effectiveness of employee commission schemes and put forward recommendations for change.
• Support with the delivery of employee profiling to identify our HiPoS and to support development discussions; educate teams around career paths and support all succession planning and talent development activities.
• Collaborate with learning team to assess training needs so relevant and inspiring training and development programmes are available and monitor the brand’s training budget and individual’s learning consumption.
• Use all available HR data to ensure HR analytics supports all reporting, action planning and decision making and put forward business requirements when needed.
• Work closely with People Data Analyst to update reporting lines and cost centre allocations.
• Champion both Group and brand specific Diversity and Inclusion initiatives, with a key focus on culture change, nationalisation and employee wellbeing.
• Collaborate with the Group’s People Experience team to design employee engagement surveys, and be accountable for the necessary action planning and improvement goals.
• Manage all people and process related employee communications, using My Chalhoub and other inspirational approaches to embed key messages.
• Participate in the recruitment process through assessment centres or competency-based interviews.
• Review all proposed internal transfers within the vertical and provide recommendations.
• Respond to or escalate all employees’ grievances and follow through till resolution.

What we can offer you

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

Using GenAI in Your Application Process

To support a fair and consistent experience for all candidates, we ask that assessments and interviews are completed independently and without assistance from generative AI tools. This ensures we understand your strengths, your thinking, and how you approach real situations.

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.