Personal Service Technician

Job Requisition ID: 179471

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:

We are looking for a highly skilled Personal Service Technician (PST) to join our Polestar Service Center team. This role combines advanced diagnostic and repair expertise with direct customer interaction, ensuring a seamless service experience from booking to vehicle handover. The PST is responsible for diagnosing, repairing, and maintaining vehicles to Polestar and Al-Futtaim standards while delivering exceptional customer satisfaction, first-time fix rates, and workshop productivity.

What you will do:

• Manage the complete customer journey from service booking and appointment scheduling to vehicle handover and invoicing.
• Perform advanced diagnostics, repairs, periodic maintenance, and accessory fitment in accordance with Polestar repair manuals and standards.
• Utilize advanced diagnostic tools to identify and resolve vehicle faults efficiently.
• Ensure compliance with the Fix It Right (FIR) process to achieve first-time repair targets and high customer satisfaction.
• Handle work order administration, including warranty, goodwill, leasing, and insurance-related documentation.
• Maintain accurate Electronic Vehicle Checks (EVC) and technical reporting.
• Support workshop productivity targets and deliver vehicles within promised timelines.
• Ensure workshop tools and diagnostic equipment are maintained, calibrated, and up to date.
• Adhere to HSSE, 5S, and Polestar quality standards.
• Mentor and support junior technicians while contributing to technical capability development across the workshop.

Required skills to be successful:

• Advanced vehicle diagnostic and fault-finding expertise.
• Strong customer-facing and communication skills.
• Ability to explain technical issues in a clear and professional manner.
• Proficiency in using OEM diagnostic systems, special service tools, and workshop equipment.
• Strong understanding of automotive electrical, mechanical, and electronic systems.
• Knowledge of warranty procedures, repair processes, and workshop operations.
• Ability to interpret wiring diagrams, repair manuals, and technical documentation.
• Strong organizational and administrative skills.
• Commitment to safety, quality, and customer satisfaction.
• Team-player mindset with the ability to coach and support colleagues.

About the team:

You will be part of Al-Futtaim Automotive's growing Polestar Aftersales Team, working in a modern, customer-focused service environment. The team is dedicated to delivering premium service experiences while maintaining the highest standards of quality, technical excellence, and customer care. You will collaborate closely with the Aftersales Manager, workshop teams, and customers to support Polestar's innovative electric mobility journey.

What equips you for the role:

Qualifications

• IMI Light Vehicle Master Technician (Level 3-4) or equivalent.
• Advanced OEM certification such as Diagnostic Master, Gold Technician, Level 3, or equivalent.

Experience

• Minimum 6-7 years of experience as a Light Vehicle Technician.
• At least 2 years of experience as a Diagnostic Technician.
• Previous experience in a customer-facing automotive service environment or Service Advisor exposure is highly desirable.
• Experience working within an automotive dealership is preferred.

Knowledge & Competencies

• Technical diagnostic expertise and advanced repair capability.
• Customer relationship management skills.
• Knowledge of OEM and distributor workshop standards.
• Strong written and verbal communication skills.
• Ability to prepare technical reports and diagnostic findings.
• Good PC literacy and familiarity with Dealer Management Systems.
• Valid driving license.

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.