Play Facilitator

Position: Play Facilitator

Location: Abu Dhabi, UAE

WHO WE ARE

OliOli was our first pioneering project - a childrens museum that redefined play and learning by creating immersive galleries for open-ended exploration. Building on this foundation, we are now bringing Hoppi - a new play destination for families - coming soon to a new mall in Abu Dhabi.

Hoppi is designed especially for children aged 2–8, combining active physical play experiences with engaging, hands-on exhibit zones. It is a space where children can play, imagine, and explore, while parents enjoy a safe, enriching, and welcoming environment.

Hoppi aims to be a beloved family destination in Abu Dhabi, adding joy, creativity, and playfulness to the lives of families.

NOTE FROM OUR FOUNDERS

We are young parents who have been blessed to follow our dream. Our dream is for children to be happier, more creative, more imaginative, more informed, inspired, aware, balanced, and amazed. We aim to see joy on children's faces.

WHAT THIS ROLE IS ALL ABOUT

Our Play Facilitators (better known as IMAGINATORS) are responsible for fulfilling Hoppis vision of creating awesome experiences and memories for children. Working within exhibit zones, Imaginators act as Hoppis brand ambassadors, with the primary objective of engaging with all visitors in an empathetic, thoughtful and joyful manner.

WHAT WE'LL TRUST YOU WITH

Visitors Experience and Service

• Be an ambassador for the Hoppi brand; ensure that every visitors experience at Hoppi meets or exceeds expectations, specifically through inclusive, culturally appropriate, positive and memorable interactions with a friendly and sincere approach
• Provide friendly, courteous communication by orienting them to the building and informing them of the exhibits areas and programs
• Contribute to a positive, team-based, and visitor-first centric culture
• Wear the mascot costume on special occasions
• Manage groups of children from schools, birthday parties, or camp activities
• Lead our themed birthday parties for kids and wear costumes that match the themes
• Collect and communicate visitors feedback and suggestions
• Follow and perform the daily opening/closing protocols and procedures including (without limitation) routine cleaning, restocking, and preparation of program materials

Exhibits area / Education

• Have an honest and comprehensive understanding of Hoppis philosophy and developmental, pedagogical, and other learning objectives
• Participate in training programs designed to enhance interaction with visitors in the Hoppi manner
• Lead field trips and interact with teachers and students in an age-level appropriate manner
• Work as a team to ensure that the entire building (and each and every gallery/corner) within the premises is highly presentable (clean, tidy, supplies in proper place, well organized, properly maintained, etc)

Safety / Security

• Provide a safe environment for all visitors, specifically for the children
• Assist visitors in case of an incident or an emergency situation
• Take ownership of the safety of the facility and report and follow up on any repairs, or changes needed
• Attend training and be prepared to perform emergency procedures (i.e. fire evacuation, accident reporting, etc.) during Hoppi's hours of operation

WHAT YOU'LL NEED TO BRING TO THE TABLE

Essential:

• Able to work weekends and public holidays.
• Advanced course work or experience in customer service, family learning, or retail operations preferred.
• Experience working with young children (ages 1-10) and their families in recreational settings, after school programs or classroom is a plus
• Excellent communication skills and ability to interact positively with children, adults, and large groups.
• Proficiency in English is a must. Proficiency in other languages (Arabic, Russian, Chinese, etc.) is a plus.
• Experience working in a fast-paced, high-volume environment.
• Ability to work with diverse staff and visitors.

Desirable:

• Self-starter and self-motivated; thrives working in a team-oriented and collaborative environment
• LOTS of bright & positive energy; respectful of diversity; patient and empathetic; friendly; courteous
• Interest and enthusiasm for working with children and families.
• Ability to work with diverse staff and visitors.
• Adaptable to perform a variety of duties.

WHAT ELSE IS IN IT FOR YOU

• Internal growth and development opportunities
• Diverse and welcoming team
• Employee Discounts for Hoppi products
• Regular team socials and outings
• Employee referral program