PR & Communications Manager

Mandarin Oriental Downtown, Dubai is looking for a PR & Communications Manager to join our Marketing team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Located within Wasl Tower on Sheikh Zayed Road, Mandarin Oriental Downtown, Dubai offers an elevated expression of modern hospitality in the heart of the city. Designed by UNStudio, the tower sets a distinctive architectural tone, while the hotel’s 259 guestrooms and suites reflect contemporary, design-led living with panoramic views across the Dubai skyline.

The hotel’s dining portfolio includes Yù & Mì, Chitarra, Noia by the Pool, as well as Majestas Group concepts Billionaire, Lion in the Sun and FB1, with forthcoming openings including Osaka, Pavyllon Dubai by Yannick Alléno, and a street-level urban eatery.

Additional features include a rooftop helipad, a two-storey spa and wellness sanctuary, landscaped rooftop pools and versatile event spaces. The Residences at Mandarin Oriental Downtown, Dubai are set to open by 2027.

About the job

Based at the Mandarin Oriental Downtown, Dubai within the Marketing department in Dubai, the PR & Communications Manager is responsible to oversee public relations and communications strategy, including media and influencer relations, partnerships, events, and activations. The role is responsible to drive storytelling, copywriting, and content development (press releases, press kits, and brand messaging), manage agencies, and ensure consistency in tone of voice and brand image across all external communications. PR & Communications Manager reports to the Director of Marketing & Communications.

As a PR & Communications Manager, you will be responsible for the following duties:

• Develop and execute an integrated PR and communications strategy aligned with business objectives and brand positioning, in collaboration with the Marketing & Communications Director, including a year-round activity calendar across key markets.

• Build and maintain strong relationships with media, influencers, and key opinion leaders, while managing media inquiries, press trips, interviews, PR shoots, and brand-aligned partnerships.

• Lead community outreach and CSR initiatives, represent the hotel at industry events and social functions, and oversee the planning and execution of the hotel’s event strategy.

• Create and manage high-quality PR content (press releases, kits, bios, invitations) and announcements, ensuring consistency in messaging, storytelling, tone of voice, and brand image across all channels.

• Monitor, analyse, and report PR performance, including post-project evaluations, providing insights and recommendations to optimize future campaigns and activities.

• Manage PR agencies and corporate communications alignment, while leading, developing, and supporting team members to ensure high performance and collaboration.

As a PR & Communications Manager, we expect from you:

• Minimum 5 years’ experience in luxury hospitality PR or within a luxury brand/leading PR agency, preferably Dubai-based with strong UAE and regional media networks.

• Proven expertise in managing media, influencers, and partnerships within the luxury sector.

• Excellent writing and storytelling skills, with a keen understanding of tone of voice, brand positioning, and image.

• Confident communicator with strong media knowledge and relationship management capabilities.

• Creative, proactive, and innovative mindset, with the ability to craft compelling stories and adapt to a dynamic media landscape.

• Fluent in English (Arabic is a plus), with strong interpersonal, organizational, time management, and problem-solving skills.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• Colleague Comfort and Convenience: Benefit from comfortable accommodation, a duty transportation, and duty meals to ensure your work experience is both enjoyable and hassle-free.

• Competitive Salary and Benefits: We offer a competitive salary and an attractive benefits package, fully aligned with UAE industry standards, to ensure your financial well-being and stability.

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