Receptionist
Salayel Hospitality
Date: 2 weeks ago
City: Remote
Contract type: Full time
Remote
Role Overview
The Receptionist is the first point of contact for guests and visitors at Property. The role is responsible for delivering a warm, professional welcome, handling front desk operations efficiently, and ensuring an excellent guest experience in line with the brand’s service standards.
Key Responsibilities
The Receptionist is the first point of contact for guests and visitors at Property. The role is responsible for delivering a warm, professional welcome, handling front desk operations efficiently, and ensuring an excellent guest experience in line with the brand’s service standards.
Key Responsibilities
- Greet and welcome guests in a courteous and professional manner
- Handle check-in and check-out procedures accurately and efficiently
- Manage phone calls, emails, and guest inquiries professionally
- Coordinate with housekeeping, maintenance, and operations teams to ensure guest satisfaction
- Handle guest requests, concerns, and complaints promptly, escalating when required
- Maintain accurate guest records and reservation details in the PMS
- Process payments, invoices, and cash/card transactions securely
- Ensure the reception area is clean, organized, and presentable at all times
- Follow company policies, SOPs, and UAE hospitality regulations
- Support administrative tasks related to front office operations
- Minimum 1–2 years of experience as a Receptionist or Front Desk Agent in hospitality (hotel / serviced apartments preferred)
- Strong communication and interpersonal skills
- Proficiency in English (Arabic or other languages is an advantage)
- Familiarity with hotel PMS systems is a plus
- Presentable personality with a customer-service mindset
- Ability to multitask and work under pressure
- Willingness to work shifts, weekends, and holidays
- Currently based in the UAE or available to relocate
- Competitive salary package
- Professional and supportive work environment
- Career growth opportunities within Salayel Hospitality
- Exposure to a reputed hospitality brand in Abu Dhabi
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