Saikindō Lead Hostess

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

In a vibrant urban community right on the water, Four Seasons Hotel Abu Dhabi at Al Maryah Island welcomes guests with bright, open spaces, embracing expansive views of the city skyline and the sparkling waves of the Arabian Gulf. On dynamic, upscale Al Maryah Island – Abu Dhabi’s business and lifestyle destination – Four Seasons is located within a 34-storey glass tower, both high-tech and environmentally advanced. Sophisticated new concepts throughout the Hotel define Four Seasons as Abu Dhabi’s most exciting waterfront location. Blending urban chic and understated luxury, we offer 200 light-filled accommodations, including 38 suites – all with water views. With six creative restaurants and lounges, this is Al Maryah Island’s premier location for stylish entertaining. Every moment is elevated by thoughtful Four Seasons service, anticipating each guest’s unique personal needs – whether the goal is relaxing on vacation or staying efficient for business.

About Saikind ō

Saikindō is a bold, Japanese-inspired music and mixology bar located at Four Seasons Hotel Abu Dhabi at Al Maryah Island. The concept blends authentic traditions with modern creativity, offering a unique experience through curated music, innovative cocktails, and elevated service.

Every element—from design to guest journey—has been crafted to deliver a memorable, high-end experience with each visit. Joining the opening team means being part of a groundbreaking venue set to redefine luxury nightlife in the region.

About Four Seasons Hotel Abu Dhabi

In a vibrant urban community right on the water, Four Seasons Hotel Abu Dhabi at Al Maryah Island welcomes guests with bright, open spaces, embracing expansive views of the city skyline and the sparkling waves of the Arabian Gulf. On dynamic, upscale Al Maryah Island – Abu Dhabi’s business and lifestyle destination – Four Seasons is located within a 34-storey glass tower, both high-tech and environmentally advanced. Sophisticated new concepts throughout the Hotel define Four Seasons as Abu Dhabi’s most exciting waterfront location. Blending urban chic and understated luxury, we offer 200 light-filled accommodations, including 38 suites – all with water views. With six creative restaurants and lounges, this is Al Maryah Island’s premier location for stylish entertaining. Every moment is elevated by thoughtful Four Seasons service, anticipating each guest’s unique personal needs – whether the goal is relaxing on vacation or staying efficient for business.

Main Duties/Description:

The Saikindō Lead Hostess is the first and last point of contact with the guest upon entering/exiting the restaurant. She is the first and last impression the guest will have of the outlet and because of that, are an integral part of guest satisfaction including;

1. Lead and train Hostesses to perform their tasks smoothly and properly.

2. Seat guests promptly at a table pre-set for the number in the party and according to guest preference.

3. Set up host/hostess stand, review guest reservation book, and make recommendations as to the set-up of the room, maintain a station chart and cover count for the restaurant while recognizing the maximum workload capacity of each server in order to meet Four Seasons Service standards.

4. Answer telephones according to Four Seasons standards and take guest reservations or provide information regarding the restaurant or any other hotel service.

5. Anticipate the needs of guests, respond accordingly to guest inquiries or problems, and recognize regular guests by name and utilize the guest’s name consistently.

6. Inspect and maintain daily menus to ensure quality, condition and appearance while developing a complete working knowledge of all menu items and daily specials.

7. Work harmoniously and professionally with co-workers and supervisors.

8. Communicate with guest and employees using a positive and clear speaking voice. Listen to understand requests respond with appropriate actions and provide accurate information.

Standard Duties:

1. Provide a friendly and professional service that always exceeds guests’ expectations.

2. Ensure you read the hotel's employee handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.

3. Undertake other duties and responsibilities which, while outside the normal routine, are within the overall scope of the position.

4. Report for duty punctually wearing professional attire. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department personal appearance standards.

5. Comply with local legislation as required.

6. Maintain good working relationships with your colleagues and all other departments through working by The Golden Rule.

7. Respond to any changes in the division as dictated by the needs of the industry, company or hotel.

8. Be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.

9. Conduct and attend training sessions as outlined.

10. Wear hair restraint/hat, gloves to complete assignment within the kitchen areas.

11. Be able to obtain any required food handling and/or sanitation certifications required by local or state agencies.

12. Perform other tasks or projects as assigned by the Saikindō Floor Manager, Saikindō Beverage Director, Asst. Director of F&B and Hotel Manager.

What you bring

• A minimum of at least 1 year of experience in the similar role in a luxury brand

• An outgoing personality and a can-do approach to an assigned task

• High level of understanding and knowledge of food and/or wine

• Proficient in English (speaking, reading, writing)

• Excellent interpersonal, verbal, and written communication skills

What we offer

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals

• and so much more!

Schedule and hours:

• This is a full-time role