Service Ambassador ( UAEN) - Pipeline( Dubai / Sharjah )
Emirates Islamic
Date: 2 weeks ago
City: Sharjah
Contract type: Full time
Job Purpose
JOB DESCRIPTION
As a Service Ambassador, you will be the first point of contact for customers visiting the branch, ensuring a seamless banking experience by welcoming customers, managing branch traffic, supporting digital adoption, and directing customers to the appropriate services.
Key Responsibilities
JOB DESCRIPTION
As a Service Ambassador, you will be the first point of contact for customers visiting the branch, ensuring a seamless banking experience by welcoming customers, managing branch traffic, supporting digital adoption, and directing customers to the appropriate services.
Key Responsibilities
- Greet and assist customers in a professional and friendly manner.
- Manage customer flow and reduce waiting times within the branch.
- Guide customers on self-service and digital banking channels.
- Identify customer needs and direct them to the appropriate branch representative.
- Support customer onboarding and basic service requests.
- Promote Emirates Islamic products, services, and digital solutions.
- Ensure excellent customer experience and maintain service quality standards.
- Adhere to bank policies, procedures, and compliance requirements.
- High School Diploma or Bachelor's Degree preferred.
- 1-2 years of customer service, hospitality, retail, or banking experience.
- Strong communication and interpersonal skills.
- Customer-focused with a positive and professional attitude.
- UAE National preferred.
- Customer Service Excellence
- Communication & Relationship Building
- Problem Solving
- Sales Awareness
- Digital Banking Knowledge
- Teamwork & Collaboration
- Competitive salary and benefits.
- Career development opportunities.
- Learning & development programs.
- Healthcare and employee banking benefits.
- Inclusive and collaborative work environment.
- Communication
- Contact customers who have overdue accounts to negotiate payment arrangements and/or facilitate payment processing
- work with customers to identify the root cause of payment delinquency and develop strategies to prevent future delinquency
- keep accurate and up-to-date records of customer interactions and payment arrangements
- follow-up with customers as necessary to ensure that payment arrangements are being adhered to
- escalate issues to appropriate parties when necessary
- p ovide excellent customer service to all customers
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