SMB Account Manager
Deliveroo
Date: 3 hours ago
City: Dubai
Contract type: Full time
Why Deliveroo
Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops, and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.
We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.
The Role
The Small Medium Business Account Manager is responsible of managing a portfolio of SMB accounts located in UAE, comprising both independents and multi-site brands. The SMB Account Manager will maintain and grow relationships with these partners, will lead the delivery agenda with the partners to ensure they are operating with brilliant basics and execute on joint initiatives that drive sustainable growth for both Deliveroo and the partners. The SMB Account Manager must able to resolve all day to day issues and problem solve independently, seeking advice for more complex problems, Proactively identify focus areas, growth levers and inefficiencies in its portfolio to drive scalable actions and implement solutions against multiple Partners.
Main Responsibilities
Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops, and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.
We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.
The Role
The Small Medium Business Account Manager is responsible of managing a portfolio of SMB accounts located in UAE, comprising both independents and multi-site brands. The SMB Account Manager will maintain and grow relationships with these partners, will lead the delivery agenda with the partners to ensure they are operating with brilliant basics and execute on joint initiatives that drive sustainable growth for both Deliveroo and the partners. The SMB Account Manager must able to resolve all day to day issues and problem solve independently, seeking advice for more complex problems, Proactively identify focus areas, growth levers and inefficiencies in its portfolio to drive scalable actions and implement solutions against multiple Partners.
Main Responsibilities
- Build strong relationships with Small and Medium Restaurant Accounts
- Be on the ground, organizing proactively face to face meetings with the Partners in the portfolio
- Cross sell and upsell Deliveroo key services
- Lead actions to improve performances of Partners, supported by the broader team
- Directly manage Partners in a case-by-case basis to unlock critical value improvement
- Independently and proactively diagnose, resolve, and report on key performance KPIs of the assigned account portfolio
- BSc/BA in business, engineering, Economics or a related field is preferred
- Experience with Excel, Google Sheets or formula based tools
- Self-starter capable of driving yourself to your targets and objectives every month
- A fantastic communicator with a "get it done" mindset, well-organised and efficient
- Fluency in English and Arabic
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Service Technician
Schindler Group,
Dubai
1 day ago
Location: Dubai, Dubai, United Arab EmiratesRequisition ID: 60481 Schindler stands for mobility. Mobility needs experts.Join our team in Dubai.Founded in Switzerland in 1874, the Schindler Group is a leading global provider of elevators, escalators, and related services. Schindler mobility solutions move one billion people every day all over the world. Behind the company's success are over 64,000 employees in more...
Receptionist
TALENTMATE,
Dubai
2 days ago
Job DescriptionWe are looking for a professional and personable Receptionist to be the face of our company and ensure smooth front-desk operations and administrative support across the organization.This role is ideal for someone who thrives in client-facing environments, has strong communication and organizational skills, and enjoys maintaining a welcoming atmosphere. The ideal candidate will efficiently manage day-to-day reception duties, coordinate...
Producer II
Tait,
Dubai
2 days ago
TAIT partners with artists, brands, IP holders and place makers to bring culture-defining, never-before-seen experiences to life. With a legacy of innovation spanning over 45 years, TAIT has grown from pioneering in rock ‘n’ roll concert staging to setting the global standard for extraordinary live events and experiences through cutting-edge technology, precision engineering, and creative design. TAIT’s 20 global offices...
