Team Leader

Job Summary:

The Team Leader is responsible for managing kiosk sales operations, guiding a team of sales executives, and implementing the achievement of sales targets for telecom products and services. It involves managing day-to-day operations, enhancing the team's morale, and providing a world-class customer experience at the kiosk.

Key Responsibilities:

Team Management & Leadership:

• Manage and guide a team of sales executives at the kiosk.
• Train and mentor team members to enhance product knowledge and sales skills.
• Monitor individual and team performance, providing coaching and feedback.
• Motivate the team to meet and exceed sales targets.
  
  

Sales & Business Development:

• Drive kiosk sales of telecom products like SIM cards, mobile plans, internet packages, and accessories.
• Develop and implement strategies to drive customer traffic and conversions.
• Identify opportunities for cross-selling and upselling.
• Ensure all sales activities align with company goals and KPIs.
  
  

Customer Service & Relationship Management:

• Achieve high customer satisfaction through efficient resolution of inquiries and complaints.
• Develop a strong brand image through great service.
• Resolve escalated customer issues and have them resolved instantly.
  
  

Operations & Compliance:

• Operate day-to-day kiosk operations, including inventory management and POS transactions.
• Ensure adherence to company procedures, telecom regulations, and compliance procedures.
• Maintain accurate records of sales, inventories, and customer transactions.
  
  

Reporting & Coordination:

• Generate and present daily/weekly sales reports and performance feedback.
• Coordinate operations with management, marketing, and logistics teams.
• Keep current with telecom products, prices, and market trends.
  
  

Qualifications & Skills:

Education & Experience:

• Bachelor's degree in Business, Sales, or related field (desired).
• 3+ years sales experience in telecom or retail with a minimum of 1 year in a management position.
• Established record of meeting sales quotas and managing a team.
  
  

Skills & Abilities:

• Excellent leadership, coaching, and team management skills.
• Impressive sales, negotiation, and communication abilities.
• Customer-centric with problem-solving capabilities.
• Resilience in a fast-retail environment under pressure.
• Understanding of CRM applications and POS systems.
  
  

Other Requirements:

Readiness to adapt to work in a kiosk-based retail environment.

Flexibility in working shifts, weekends, and public holidays when needed.

Preferred Qualifications:

• Experience in selling telecom solutions, enterprise connectivity, or ICT services.
• Strong network within the telecom, IT, and enterprise sectors.
• Ability to thrive in a fast-paced, target-driven environment.
  
  

Skills & Abilities

Strong leadership and team management skills.

Experience in telecom sales and customer acquisition.

Ability to achieve and drive team sales targets.

Excellent communication and negotiation skills.

Capability to coach, train, and motivate sales teams.

Good knowledge of telecom products, activations, and processes.

Strong customer service and problem-solving abilities.

Ability to monitor KPIs and analyze sales performance.

Proficiency in MS Office, especially Excel.

Strong organizational and time-management skills.

Ability to manage kiosk and outdoor sales operations.

Results-driven with a focus on revenue growth and team performance.