Assistant Director of Talent & Culture

OVERVIEW/BASIC FUNCTION:
The Assistant Director of Talent & Culture (T&C) plays a pivotal role in overseeing the daily operations of the T&C department, supporting financial management and staffing requirements, and ensuring compliance with policies, legal standards, and best practices. This role also involves providing leadership in the absence of the Director, managing a team of T&C professionals, and ensuring the department’s operational effectiveness. The Assistant Director will assist with strategic planning and forecasting, manage performance and development processes, and support the overall financial health of the department, aligning it with organizational goals.

RESPONSIBILITIES:
Department Operations & Policy Compliance:
• Maintain comprehensive knowledge of and strictly adhere to all departmental policies, procedures, and standards to ensure smooth department functioning.
• Monitor and audit associate files and T&C processes regularly to guarantee compliance with company policies and all applicable legal regulations.
• Run OMR self-audit on a quarterly basis.
• Ensure the standards for staff services, productivity, and performance are consistently upheld to a superior level throughout the team.
Financial Management & Forecasting:
• Assist the Director in managing the financial aspects of the department, including forecasting, budget planning, staffing, and expenses, ensuring that the department remains financially responsible and aligns with overall organizational goals.
• Oversee the implementation of annual salary increases, bonuses, and other wage adjustments in line with company practices and budget allocations.
• Review financial reports and departmental expenditures to identify areas for cost optimization and operational efficiency.
Team Leadership & Performance Management:
• Manage and guide the section heads of the T&C department, offering constructive feedback and providing mentorship to team members to foster growth and performance improvement.
• Address disciplinary issues and counsel associates effectively while maintaining a positive, cooperative work environment.
• Ensure effective implementation and administration of the performance appraisal program, ensuring it serves as a valuable tool for assessing associate performance and identifying development opportunities.
• Conduct training for division and department heads on the performance appraisal system, emphasizing the development aspect of performance evaluations.
Succession Planning & Talent Development:
• Review and provide input on development plans for succession candidates, ensuring that timelines and action plans are in line with the hotel’s strategic objectives.
• Mentor and coach associates, as assigned, ensuring personal and professional growth opportunities are maximized for high-potential candidates.
• Regularly assess training and development programs to ensure they are aligned with the hotel’s evolving needs.
Disciplinary and Legal Compliance:
• Ensure adherence to progressive discipline procedures, monitor compliance, and conduct counseling sessions with associates as necessary.
• Manage disciplinary procedures and investigation
• Maintain documentation of all counseling, disciplinary actions, and performance-related records, ensuring they are securely stored and compliant with internal policies and legal requirements.
• Review and monitor the legal and contractual aspects of the department, ensuring that provisions protect the hotel’s interests and comply with legal regulations.
Compensation & Benefits:
• Maintain and update competitive wage and benefits surveys for all hotel positions, ensuring the compensation packages remain competitive and fair.
• Oversee the review of contracts to ensure pertinent provisions are included to protect the interests of the hotel before the Director of Human Resources approves.
Legal & Compliance Consultation:
• Coordinate with legal counsel on employment-related matters to ensure the hotel’s compliance with all applicable labor laws, regulations, and standards.
• Provide guidance on legal issues relating to labor relations, employee rights, and other personnel matters as required.
Associate Relations & Engagement:
• Manage or Supervise any Rosewood Program from the corporate office.
• Lead the coordination and execution of associate relations programs that foster a positive, inclusive, and motivating work environment.
• Ensure open communication between management and associates, addressing concerns and fostering a strong sense of community within the workplace.
Leadership in the Absence of the Director:
• Assume the role and responsibilities of the Director of Talent & Culture in their absence, ensuring that all functions of the department continue seamlessly.
• Provide leadership and guidance to the T&C team, maintain operational continuity and ensure the team meets its objectives.
Additional Duties:
• Maintain confidentiality and security of all associate and hotel records.
• Attend and actively participate in designated meetings, including executive and departmental planning sessions.
• Promote a cooperative and productive working climate, ensuring high associate morale, performance, and alignment with the hotel’s objectives.

QUALIFICATIONS:
• Experience: Minimum three years’ experience as a hotel/resort Human Resources Manager, preferably in a luxury or ultra-luxury environment.
• Education: College degree.
• General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand associate’s needs; work cohesively with associates as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
• Technical Skills: Knowledge of government labor regulations; knowledge of associate benefits processing; computer literate; ability to present training programs to associates.
• Language: Required to speak, read and write English, with fluency in other languages preferred.
• Physical Requirements: Must be able to exert physical effort and endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and associates to their understanding.
• Licenses & Certifications: None required.