Assistant Front Desk Manager - Front Office - Jumeirah Burj Al Arab

About Jumeirah Group:

For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering Stay Different brand promise. Its award-winning destinations, including the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience. Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities.

In response to the evolving preferences of travellers today, Jumeirah Group is also pivoting towards the rapidly growing wellness tourism sector. Grounded in the principles of lifelong learning, longevity, and inclusivity, Jumeirah Group is re-fashioning its approach to position wellness as not just an accompaniment to its guests' stays, but a central tenet of their overall experience. With 13 award-winning Talise Spas nestled across Jumeirah Group’s properties, this transformation is evident in the group’s current endeavours to integrate wellbeing into every facet of the guest journey.

Beyond holistic wellbeing and spa experiences, the Group’s expansive portfolio also includes Jumeirah Restaurants, a Dubai-based full-service hospitality provider with 85 acclaimed food and beverage brands, ranging from casual dining venues to Michelin starred fine dining concepts; J Club, Dubai’s leading lifestyle and wellness destination; Jumeirah One, the Group’s dedicated recognition and rewards programme; and The Emirates Academy of Hospitality Management, the region’s only fully accredited third-level academic institution delivering specialised degree programmes in hospitality management.

As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments as we solidify our legacy as a trailblazer in both luxury hospitality and wellness.

Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.

About the Job:

An opportunity has arisen for an Assistant Front Desk Manager to join the Front Office team at Jumeirah Burj Al Arab. The main duties and responsibilities of this role are:

• Monitor Front Office personnel to ensure guests receive prompt, cordial attention and personal recognition
• Monitor Guest Relations personnel, repeat guests and other VIPs receive special attention and recognition
• Assists the Front Office Manager in all aspects of their duties
• To handle and resolve any guest complaints received at the Front Desk
• Control the availability of rooms, room types, accuracy of room count and rate categories
• Maximize occupancy, revenue and average rate while maintaining high service standards
• Liaise with Housekeeping Department to ensure room image is maintained and as far as possible the “Room Ready on Arrival” policy is adhered to
• Liaise closely with Executive Housekeeper to ensure special guest needs, amenities and other room related requests are met
• Be aware of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out
• Know system recovery procedures
• Interpret computer reports
• Compile statistics for Front Office and provide reports relating to that area
• Continually check the accuracy of room count
• Approve upgrades and special amenities in absence of Front Office Manager.
• Maintain inter-departmental relationships to ensure seamless customer service
• Must be able to perform any other duties as may reasonably be requested by the management.

About you:

The ideal candidate for this position will have the following experience and qualifications:

• A minimum of 2 Years experience as an Assistant Front Office Manager in a luxury Hotel Brand
• Outstanding concern for quality, hospitality and guest satisfaction
• Great financial management experience (P&L, forecasting, budget)
• Strong knowledge of property management systems
• Knowledge of Front office applications
• Exceptional People Management Skills, maintaining a positive approach, able to handle conflict and confrontation
• Strong Leadership and organisation skills with a “hands on approach”
• Excellent organization and time management skills
• Superb Communication Skills, both verbal and written

About Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry