Assistant Guest Services Manager
Resume.ae- Division of Amourion Group
Date: 3 weeks ago
City: Dubai
Contract type: Full time
Job Title : Assistant Guest Services Manager
Category : Travel, Tourism, Transportation
Al Habtoor City Hotel Collection
Posted Date : 04/17/2022
Job Description
We are looking to hire an Assistant Guest Relations Manager to make our clients feel welcome and ensure their pleasant and comfortable staying Al Habtoor City Complex, Dubai, UAE.
Responsibilities
Apply Now
Category : Travel, Tourism, Transportation
Al Habtoor City Hotel Collection
Posted Date : 04/17/2022
Job Description
We are looking to hire an Assistant Guest Relations Manager to make our clients feel welcome and ensure their pleasant and comfortable staying Al Habtoor City Complex, Dubai, UAE.
Responsibilities
- Provide upscale guest service experiences for clients throughout their stay
- Ensure clients are properly greeted upon their arrival
- Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
- Coordinate luggage collection and storage
- Oversee check-in and check-out procedures, including reservations and financial transactions
- Promptly address guests’ requests, like in-room dining
- Actively listen to and resolve complaints
- Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
- Inform clients of our hotel services, including breakfast and dining options
- Recommend local tourist spots, including places to dine, shop and sight-see
- Establish friendly relationships with regular hotel clients
- Proven work experience as Assistant Guest Relations Manager or similar role
- Understanding of all hotel management best practices and relevant laws
- Hands-on experience with Hotel Management software
- Proficiency in English; knowledge of other languages is a plus
- Customer service drive with outstanding communication and active listening skills
- Excellent problem-solving and multitasking skills
- Ability to work flexible hours
- Strong sense of responsibility and a professional presentation
- BSc degree in Hospitality Management, Tourism, Business Administration or relevant field
- Basic Salary: 3,250AED
- Studio room in Staff Accommodation.
- Transportation from Accommodation to Hotel & from Hotel to Accommodation.
- Meals.
- Medical Insurance.
- Vacation Ticket every year.
- Service Charge.
Apply Now
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