Assistant Manager - Front Desk - Jumeirah Burj Al Arab

About Jumeirah:

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.

About Jumeirah Burj Al Arab:

Jumeirah Burj Al Arab, Dubai’s most iconic hotel and a global symbol of Arabian hospitality, stands as the flagship of Jumeirah’s exceptional portfolio. Its sail-shaped structure, one of the world’s most photographed superstructures, redefined luxury hospitality when it opened in 1999. The hotel offers a collection of exquisite destination dining and wellness experiences.

About the Job:

An exciting opportunity has arisen for an Assistant Manager - Front Desk to join the Jumeirah Burj Al Arab team. The main duties and responsibilities of this role:

• Ensure accurate and up-to-date guest profiles and history records are maintained, including preferences and special requests.

• Collaborate with various departments to communicate guest preferences and special requests prior to their arrival, ensuring a seamless experience.

• Check arrivals list and ensure all necessary preparations are made for VIP guests, including amenity orders and room readiness.

• Conduct daily courtesy calls to guests and ensure a warm welcome upon arrival, including offering scented towels and welcome drinks.

• Ensure timely delivery of VIP amenities and spot-check amenities for long-staying guests to maintain guest satisfaction.

• Assist with guest escort upon arrival and ensure suite guests or VIPs are offered special services such as the Jumeirah unpacking service and ensure lobby greeters or guest relations staff are always present to welcome and assist guests.

About You:

The ideal candidate for this position will have the following experience and qualifications:

• 4-5 years of experience in a similar role in the luxury hospitality industry.
• Bachelor’s Degree In Hospitality, Business, or any other relevant field
• Software competencies – Microsoft Office programs (Intermediate | Advanced)
• Leadership and team management skills
• Additional language

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.