Assistant Manager - Front Office - Jumeirah Al Qasr

About Jumeirah & the Hotel:
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

Madinat Jumeirah, Jumeirah’s mega-resort is home to four ultra-luxurious hotels – Jumeirah Al Naseem, Jumeirah Al Qasr, Jumeirah Mina Al Salam and Jumeirah Dar Al Masyaf – all nestled within 3km of picturesque waterways connected by traditional abras. The megaresort boasts 2km of pristine beach, the award-winning Talise Spa and state-of-the-art fitness and leisure facilities, as well as exclusive accommodations ranging from penthouses and suites to private summerhouse experiences with unrivalled benefits including a leading conference and banqueting centre. Madinat Jumeirah is also home to over 50 world-class restaurants and bars, as well as a traditional souk featuring Arabian shopping stands, barrows and stalls with a blend of boutique brands, souvenir gift shops, and luxury fashion and jewellery outlets.

About the Job:
An opportunity has arisen for an Assistant Manager - Front Office in Jumeirah Al Qasr. The main duties and responsibilities of this role:

• Oversee smooth and courteous delivery of all Front Office services, resolving guest complaints in line with established guidelines and maintaining high service standards.
• Manage daily Front Office operations by guiding the team, fostering teamwork, reviewing departmental performance, and ensuring effective internal communication.
• Implement upselling strategies and support revenue optimization through effective rate and room management while maintaining alignment with credit and finance policies.
• Maintain operational excellence by attending briefings, monitoring input standards, assisting with check-ins, ensuring lobby cleanliness, and coordinating with relevant departments for smooth guest experiences.
• Undertake duty management shifts as required and assume responsibility in the absence of senior management in all matters concerning the safety, security and well-being of hotel guests to effectively handle and resolve any guest issue and maintain operations at the required quality level.
• Drive compliance with quality standards and contribute to continuous improvement initiatives by proposing and implementing process enhancements.

About You:
The ideal candidate for this position will have the following experience and qualifications:

• Minimum of 2 years of experience in a similar leadership role within a 5-star resort.
• Excellent knowledge of Opera, proficiency in Microsoft Office, and familiarity with front office systems.
• International experience is essential; experience in the Middle East is desirable.
• Fluent in English and an international language.

About the Benefits:
We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package including dental coverage, flights home, life insurance, incentive programs, children’s education assistance and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.