Assistant Manager - Front Office (preferably russian/german/chinese speaker)
Park Hyatt
Date: 2 weeks ago
City: Abu Dhabi
Contract type: Full time
Organization- Park Hyatt Abu Dhabi
Summary
Position Summary:
The Assistant Manager Front Office supports the Front Office Manager in overseeing the daily operations of the front office, including guest services, reservations, and front desk operations. This role ensures a high standard of guest satisfaction, staff supervision, and efficient coordination with other departments.
Key Responsibilities:
Summary
Position Summary:
The Assistant Manager Front Office supports the Front Office Manager in overseeing the daily operations of the front office, including guest services, reservations, and front desk operations. This role ensures a high standard of guest satisfaction, staff supervision, and efficient coordination with other departments.
Key Responsibilities:
- Assist in managing day-to-day operations of the front office to ensure smooth and efficient service.
- Supervise front desk team members, including training, scheduling, and performance evaluations.
- Handle guest check-ins, check-outs, and resolve guest issues or complaints promptly and professionally.
- Ensure adherence to hotel policies and procedures, including safety and security.
- Monitor room inventory, reservations, and coordinate with housekeeping and maintenance for room readiness.
- Support the Front Office Manager in preparing reports, maintaining budgets, and achieving departmental goals.
- Manage VIP arrivals, special requests, and ensure personalized guest service.
- Oversee cashiering and billing processes to ensure accuracy and compliance.
- Promote up-selling of rooms and hotel services to maximize revenue.
- Lead by example in delivering exceptional customer service standards.
- Diploma or degree in Hospitality Management or a related field.
- Minimum 2–3 years of experience in Front Office, with at least 1 year in a supervisory or assistant managerial role.
- Strong leadership, communication, and interpersonal skills.
- Proficient in property management systems
- Ability to work under pressure and in a fast-paced environment.
- Excellent problem-solving and conflict-resolution abilities.
- Flexibility to work in shifts, including weekends and holidays.
- Multilingual abilities are a plus. (e.g., Russian, German, Chinese speaker).
- Prior experience in a luxury or five-star hotel environment.
- A true desire to satisfy the needs of others in a fast paced environment.
- Refined verbal and written communication skills.
- Previous front office supervisory/team leader experience preferred, in a luxury hospitality company.
- Experience working with Opera is required.
- Ability to work a flexible schedule.
- German/Russian/Chinese language will be ideal.
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