Assistant Outlet Manager - Events - F&B Service - Holiday Inn & Suites Dubai Festival City

Do you see yourself as the Assistant Outlet Manager in our Events Service team at Holiday Inn & Suites Dubai Festival City?

Travel is a journey. At Holiday Inn & Suites, we make guests smile.

Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn family.

The InterContinental Hotels Group at Dubai Festival City consists of four hotels. These include the luxury and lifestyle brand InterContinental, the lavish long-stay InterContinental Residence Suites, the premium Crowne Plaza, and the essentials Holiday Inn & Suites. In addition to over 1,600 rooms, the cluster boasts a selection of 16 restaurants and bars, an impressive 3,800-square-metre Event Centre across two levels, the 5,000-square-metre Festival Arena by InterContinental, the luxurious Spa InterContinental, and state-of-the-art gym and swimming pool facilities. We are looking for people who are friendly, welcoming, and full of life to join over 1,200 colleagues who are always finding ways to make every guest's experience an enjoyable one. We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us.

A little taste of your day-to-day:

• Ensuring function rooms are set up in accordance with customer specifications by supervising staff during setup and inspecting rooms prior to events; cleanliness of FOH and BOH.
• Conducting banquet briefings to deliver full knowledge of overall events particularly in events personnel allocation, guest expectations in relation to room layout, stage set up and decorations to events workforce, receiving and allocating supporting staff.
• Being pro-active with effective planning for upcoming events, in equipment and staffing, including uniforms, meals, and overall logistics.
• Monitoring overall service for the events, complying with Time and Attendance Policies and ensuring the grooming and general appearance of personnel conforms to the company’s Grooming Standards.
• Communicating effectively to all other departments around the Events Services Operation.
• Maintaining knowledge of policies and procedures and following Health and Safety practices at all times.
• Maintaining back of the house, front of the house, and side work duties for overall productivity of banquet events and ensure efficiency in all areas through the events Operation.
• Conducting hygiene check before the event shift on the briefing and proper briefing with information about hotel activities, prioritizing tasks, and assigning tasks to the colleagues, assigning the deadlines.
• Supervising operations team and maintains high performance standards among all employees.
• Developing sound decision making in relation to guest satisfaction as well as managing and controlling costs.
• Developing superior customer service strategies: communicating regularly with guests and ensuring high customer satisfaction, service standards, and enforcing company rules and regulations.
• Checking BEOs, change logs, knowledge of Delphi, Micros, rooms’ capacities, setups, storage spaces and service standards.
• Knowledge of Events report, Glitch report, QEMS rising, and all the related to the operation documentation.
• Ensuring clear communication between the Events sales and operations.
• Ensuring F&B product and setups are innovative, creative and up to date.
• Actively participating in training and development programs and maximising opportunities for self and team development.
• Leading all the staff meetings in the absence of higher managers, departmental and hotel training scheduled and other related activities, attending and supporting social events as and when required.
• Demonstrating understanding and awareness and complying with all the policies and procedures related to Health, Hygiene and Fire Life Safety, Environment policies, familiarising yourself with emergency and evacuation procedures, ensuring all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of the line manager, and ensuring direct report execute the same.
• Providing information when requested and promoting hotel services, facilities and special events.
• Overseeing facility condition and advising management as to needed repairs, improvements, potential customer/employee hazards and general maintenance.
  
  

What we need from you:

• Communication skills – guests and colleagues will need to come to you with concerns as well as compliments, so you’ll be easy to talk to.
• Planning and analyses making skills.
• Fluency in the English language - extra language skills would be great, but not essential.
• Your Time management skills will be important to know how to prioritize tasks under pressure.
• You’ll have basic skills of Microsoft Word/Excel.
• Flexibility - night, weekend and holiday shifts are all part of the job.
• Experience - ideally, you’ll have spent at least one year in a similar position in a 5 star property
• You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential.
• Ability to work independently and within a team environment.
  
  

What you can expect from us:

We give our people everything they need to succeed, from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to all applicants. We promote a culture of trust, support, and acceptance, always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the Room to Belong, Room to Grow, and a Room to Make a Difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us, and you’ll become part of our ever-growing global family.

Travel is a journey. We help make it a joy. Starting with a warm, inviting welcome for all guests, whether travelling on business or for fun, enjoying a one night stay, or relaxing for a week. At Holiday Inn we thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952.

So if you can help our guests enjoy the brighter side of travel, we’d love to give you a warm welcome to the Holiday Inn family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.