Assistant Security Manager - Farnek Services LLC

Qureos


Date: 3 weeks ago
City: Dubai
Contract type: Full time
Job Purpose

  • Support the Associate Director of Security in achieving departmental goals.
  • Supervise day-to-day operations, resolve issues, and ensure compliance with company and legal standards.
  • Manage team discipline, performance appraisals, and HSE responsibilities.

Key Accountabilities

  • Conduct random site inspections (day/night) to ensure performance and compliance.
  • Motivate, discipline, and communicate regularly with team members.
  • Investigate incidents and report to SIRA/ASSD.
  • Manage administrative duties—leave planning, appraisals, and reporting.
  • Coordinate with Accounts for payment follow-up and collections.
  • Handle client communication and complaints within 24 hours.
  • Oversee vehicle and property use by staff.
  • Coordinate SIRA/PSBD licensing and training.
  • Manage deployment, relievers, and replacements.
  • Conduct customer meetings, ensure KPIs and satisfaction.
  • Oversee HSE compliance, report incidents within 12 hours.
  • Ensure site resources (water, shade, toilets) and accommodation standards.

Detailed Responsibilities

  • Operations Management
  • Plan monthly schedules, appraisals, and supervisor visits.
  • Conduct audits, site surveys, and risk assessments.
  • Ensure continuous improvement in deployment and staff welfare.
  • Customer Management
  • Schedule regular meetings and ensure zero absenteeism and high satisfaction.
  • Seek opportunities for organic growth.
  • Administration
  • Standardize and deliver monthly reports.
  • Oversee invoice documentation and submission.
  • Training
  • Ensure compliance with SIRA licensing.
  • Manage in-house, on-site, and digital training (via Farnek Buddy).
  • Department Monthly Report
  • Summarize activities, challenges, and achievements monthly.

Key Performance Indicators

  • Operations Management: 40%
  • Customer Management: 20%
  • Administration: 15%
  • Training: 15%
  • Department Report: 10%

Qualifications & Experience

Education: Bachelor’s degree

Experience: Minimum 6 years in a similar role

Skills & Competencies

  • Strong organizational awareness and professionalism
  • Team leadership and operational planning
  • Customer service excellence
  • Adaptability and effective communication

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