AVP & Manager- Bulk Payments Cross Border

Join the UAE’s largest bank and one of the world’s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders and communities to grow through differentiation, agility and innovation. We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting & dynamic industry.

JOB PURPOSE:

The job-holder will lead/ train a team of processors/specialists to ensure that global fund transfers/remittances/special handling transactions processing support to the bank's customers is provided in a cost-efficient, error-free and timely manner subject to high risk management, Regulatory/Compliance standards & the Bank. S/He should support the growth of INWARD NBFI AND VOSTRO business by implementing new processes/procedures to improve operating efficiency, timeliness and accuracy of workflows. Following are the expectations from the role and the job holder:

• Supervising and authorization of transactions, settlements, accounting, clearances & reconciliation, input by processing staff, on a daily basis.
• Minimize operational risks for the Bank by ensuring that all transactions that are processed comply fully with underlying customer or internal instructions and that these instructions are properly authorized.
• Assist the section by providing appropriate delivery and support functions.
• Ensure conformance to internal policies, procedures and guidelines.
• Ensure adherence at all times to external and regulatory guidelines and domestic and international norms as applicable.
• Support multi desks and multi functions within the department.
• Perform daily & monthly proofing / reconciliation and escalate as appropriate.
• Accountable for performance and motivation of the team.
• Must maintain highest level of internal and external customer satisfaction.
• Must live up to the core values and be able to challenge any process / procedure, share ideas and initiatives across teams / units.
• Must be able to maintain a culture of discipline and open communication within the team.
• Pursue opportunities for enhancing operational efficiencies, customer service and operational controls by identifying process improvements.
• Support in enhancing and modifying the existing procedures, analyze and resolve non-routine operational problems often requiring research and involvement of other functional experts.
• Work with risk management teams to ensure that day to day operational processes and enhancements launched comply with local regulations, Bank's policies and internal procedures.

Job Context (Specific Accountabilities)

• Work with the line manager in introducing strong tools/processes to identify/ease operational risks attached to the unit.
• Pursue opportunities for enhancing operational efficiencies along with adequate monitoring
• Ensure excellent housekeeping standards at all times
• Zero Ops Loss; NIL near miss / income leakage event; target zero high risk error
• Target zero complaints, minimum 95% adherence to TAT standards as agreed with business. Achieve more than 85% satisfaction score in the internal customer survey.
• Nil unauthorized breaches in Policy/regulatory requirements and SOPs. Satisfactory rating in all audits - INA/RMU/ORC
• Nil breaches in housekeeping (reconciliations, tracers, DCFCL etc.).
• NIL critical findings in regulatory /external/internal audits.
• No. of PI (process improvement) proposals found fruitful by management. No. of successful PIs implemented
• Quantified benefits from successful proposal implementation> should translate into bottom-line or stakeholder impact
• No. of cross-functional desks supported during the year
  
  

Minimum Qualification

• Bachelor’s degree

Minimum Experience

• 5 years’ relevant experience in the banking sector with at least 3 years in similar positions of progressively increasing managerial responsibilities in the payment function.