Banking Centre Leader

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Key Responsibilities:

Lead, manage, and develop a high-performing team of Relationship Managers, Customer Service Officers, and operational staff. Drive branch sales and business development goals across retail banking products such as deposits, loans, investments, and insurance. Ensure outstanding customer experience through service excellence and quick resolution of client issues. Monitor and manage branch performance metrics including revenue growth, profitability, cost control, and customer retention. Maintain strict adherence to regulatory and internal compliance standards, risk controls, and audit requirements. Develop and implement local marketing and outreach strategies to increase customer acquisition and brand visibility. Oversee branch operations, cash management, and administrative activities. Foster a culture of performance, accountability, and continuous improvement within the branch team. Requirements: Bachelors degree in Business, Finance, Banking, or related field (MBA is a plus). 5+ years of experience in retail banking or branch management, including leadership responsibilities. Proven track record of achieving sales targets and growing branch business. Strong leadership, team-building, and people management skills. Excellent interpersonal and customer relationship management skills. Sound knowledge of banking products, operations, compliance, and risk management. Preferred Qualifications: Certification in banking or financial services (e.g., CAIIB, CFP) is advantageous. Familiarity with digital banking platforms and tools. Ability to lead through change and adapt in a dynamic regulatory environment.