Banking Officer

We are looking for a reliable and customer-focused Banking Officer to handle day-to-day banking transactions, support client needs, and ensure compliance with banking regulations. The Banking Officer will play a key role in delivering quality service, promoting financial products, and contributing to the operational efficiency of the branch or department.

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Key Responsibilities:

• Handle routine banking transactions including deposits, withdrawals, transfers, account openings, and loan processing.
• Provide accurate and timely service to customers while promoting a positive banking experience.
• Educate clients on available banking products, digital channels, and services to enhance customer convenience.
• Assist in achieving branch targets by cross-selling bank products such as savings accounts, fixed deposits, loans, and credit cards.
• Maintain up-to-date and accurate customer records in compliance with KYC and AML guidelines.
• Resolve customer queries and complaints efficiently and escalate complex issues as needed.
• Support branch operations, including cash handling, audits, compliance checks, and reporting.
• Collaborate with team members to ensure smooth branch functioning and adherence to service quality standards.
  
  
  

Requirements:

• Bachelors degree in Commerce, Finance, Business Administration, or related field.
• 13 years of experience in a banking or financial services environment (freshers may be considered for junior roles).
• Good understanding of banking products, procedures, and regulatory guidelines.
• Strong customer service, communication, and problem-solving skills.
• Proficiency in MS Office and core banking systems.
• High attention to detail and commitment to compliance and data accuracy.
  
  
  

Preferred Qualifications:

• Certification in banking operations, customer service, or financial sales is a plus.
• Knowledge of digital banking platforms and mobile banking services.
• Familiarity with local banking regulations and internal audit procedures.