Bell Attendant

Company Description

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By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

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Job Description

Join our team as a Bell Attendant in the vibrant city of Dubai, United Arab Emirates! We're looking for a friendly and professional individual to be the first point of contact for our esteemed guests. As a Bell Attendant, you'll play a crucial role in creating a welcoming atmosphere and ensuring our guests' comfort from the moment they arrive.

• Greet guests warmly and assist them with their luggage upon arrival and departure
• Provide timely and efficient delivery of guests' belongings to their rooms
• Offer personalized orientation of guest rooms, highlighting key features and amenities
• Maintain a strong presence in the lobby, serving as a brand ambassador for our property
• Handle guest inquiries and requests promptly and professionally
• Assist with valet parking services when required
• Provide information about local attractions, dining options, and transportation in Dubai
• Ensure the cleanliness and organization of the bell desk and luggage storage areas
• Collaborate with other departments to address guest needs and resolve any issues
• Adhere to all safety and security protocols while handling guests' belongings
  
  

Qualifications

• Proven experience of at least 2 years as a Bell Attendant in a luxury hotel or resort
• Strong customer service orientation with a friendly and approachable demeanor
• Excellent communication skills in both Arabic and English; additional languages are a plus
• Physical fitness to handle luggage and stand for extended periods
• Ability to work efficiently in a fast-paced environment while maintaining composure
• Professional appearance and impeccable grooming standards
• Strong teamwork skills and ability to collaborate effectively with colleagues
• In-depth knowledge of Dubai's attractions, dining scene, and local culture
• Flexibility to work various shifts, including weekends and holidays
• Proficiency in using hotel management software and point-of-sale systems
• Valid UAE driver's license (preferred)