Bellman

Hotel Holiday Inn is a contemporary retreat situated in the heart of Jumeirah Village Circle, ideally positioned within close distance to Dubai’s key business districts and major leisure attractions. The hotel features 349 elegantly appointed guestrooms and suites, each thoughtfully designed to offer both comfort and convenience to guests.

Hotel Avalon has a comprehensive suite of facilities including an outdoor swimming pool, the Rayya Wellness Spa, and a state-of-the-art fitness centre, catering to the needs of business and leisure travellers alike. The hotel’s culinary offerings include Urban Eatery, an all-day dining destination, and Risen Café, renowned for its artisanal coffee and freshly baked pastries. Additionally, hotel guests get exclusive access to our Soluna Restaurants and Beach Club, on the Palm Jumeirah.

Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with Hotel Holiday Inn.

The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.

Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.

At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.

Job Summary

The Bellman is responsible for providing exceptional customer service to hotel guests, especially when it comes to their luggage and transportation needs. They are responsible for greeting guests upon arrival, assisting them with their luggage, and providing information about the hotel's amenities and services. The Bellman must be polite, courteous, and knowledgeable about the local area to provide a positive guest experience.

Key Responsibilities

• Opening the front door for guests, direct them to the check-in desk.
• Show the checked in guests to their rooms, make sure that everything in the room is in order (check the lights, ventilation, and heating).
• If any equipment is not working properly, report this to the maintenance department so that it can be repaired.
• Introduce the features of the room to the guests, explain them how to use the air conditioning system, audiovisual systems and equipment, electronic “do not disturb sign” system, coffee making unit, minibar and telephone.
• Give guests information about directions, the hotel, hotel area and local tourist attractions.
• When guests have checked out offer assistance with luggage (store it or carry to the vehicle).
• Giving directions to places of interest, sightseeings, shopping areas.
• Ensure that each piece of luggage stored has a tag (filled in properly as per Hotel standards) on and the owner of the luggage receives the other part of the luggage tag.
• Delivers all guest messages/faxes/letters/parcels to the guestrooms.
• Run errands requested by the Front Desk staff.
• Loading and unloading luggage from/to the vehicles.
• Coordinate the traffic of vehicles in front of the hotel (guests’ cars, limousines, taxis, minivans, buses).
• Provide car valet service drive the guests’ cars to and back from the Hotel’s designated outsourced garage.
• Follow all health & safety policies.
• Implement, maintain and continue to improve departmental policies, procedures and service standards.
• Carry out any other duties requested by Front Desk Agents or Front Office Manager.
• Responsible for maintaining a clean and tidy work area at all times (including the lobby and the area of the hotel entrance).
  
  
  

Skills and Qualifications

• Atleast one year of experience working as a Bellman in a 4* hotel
• Excellent communications skills with Proficiency in speaking and writing english.
• Good communication skills and interpersonal skills
• Extremely agile as the job demands speed and efficiency in its execution
• Team player with excellent planning and organizing skills
• Able to work flexible working hours with rotating shifts
• Pleasant personality with good problem-solving skills