Business Development Representative – Middle East & Africa (MEA)

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

We are seeking a dynamic, self-motivated Business Development Representative (BDR) to join our high-performing MEA team. You will play a pivotal role in driving pipeline growth by identifying and qualifying sales opportunities within the Middle East and Africa region, engaging C-level stakeholders, and aligning Genesys solutions to customer challenges.

Key Responsibilities

• Identify and engage potential customers via outbound prospecting and follow-up on inbound leads
• Collaborate closely with the regional Account Executives to develop and execute account-based engagement strategies
• Use tools like Salesforce, Salesloft, 6sense, Lusha, and LinkedIn Sales Navigator to research and target ideal customer profiles
• Generate high-quality meetings and qualified pipeline across key industries including banking, insurance, telecom, and government
• Maintain accurate activity records, pipeline development, and opportunity handoffs in Salesforce
• Stay current on Genesys solutions and industry trends relevant to customer needs in MEA
  
  

Requirements

• 1–3 years of experience in a BDR, SDR, or sales-related role, preferably in SaaS or technology, but we are open to experience in other industries as well
• Fluency in English; Arabic and/or French is a strong advantage
• Strong understanding of the MEA market and cultural dynamics
• Comfortable engaging with senior stakeholders and navigating complex organizations
• Self-starter with a growth mindset and strong communication skills
• Experience with enterprise sales tools (Salesforce, 6sense, Salesloft, etc.) is a plus
  
  

What We Offer

• Competitive compensation with performance-based incentives
• Career development and growth opportunities in a global organization
• A collaborative, diverse, and inclusive work environment
• The chance to shape customer experience across some of the largest and most innovative companies in MEA
  
  

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.