Business Planning Manager

Miral Experiences


Date: 6 hours ago
City: Abu Dhabi
Contract type: Full time
Job Description

Capacity & Labor Optimization

  • Conduct throughput and capacity analysis across attractions, F&B, and retail.
  • Model demand-based labor plans, including cross-utilization strategies.
  • Analyze guest flow and design improvements for queue systems and touchpoint efficiency.

Performance Monitoring & Decision Support

  • Track and analyze operational KPIs: throughput, guest satisfaction, spend-per-cap, staffing ratios, etc.
  • Support scenario planning and simulations for key business decisions (e.g., extended hours, seasonal impacts).
  • Develop and maintain dashboards and reporting tools for senior leadership.

Integrated Operational Planning

  • Maintain the integrated operating calendar across functions (rides, entertainment, F&B, retail, maintenance.
  • Support planning for seasonal operations, peak days, and special events.
  • Collaborate with HR and Ops to optimize staffing models based on guest patterns and forecasts.

Operational Efficiency & Continuous Improvement

  • Identify operational bottlenecks and lead cross-functional improvement initiatives.
  • Apply Lean Six Sigma or other structured methodologies to enhance service delivery and resource utilization.
  • Monitor the impact of changes and support business case development.

Data & Analytics

  • Design and implement data collection methods (manual observations, sensor tech, POS, RFID).
  • Conduct root cause analyses of operational issues.
  • Translate data into actionable insights to drive operational excellence and guest experience enhancements.
  • Support adhoc optimization projects as well as optimized design for operational efficiency, including existing assets as well as new developments and expansions

Top Skills Needed

  • Bachelor’s degree in Industrial Engineering, Business Analytics, Operations Management, Engineering, or a related quantitative field.
  • 5–7 years of experience in operations planning, business analytics, industrial engineering, or operations management in complex, high-volume environments (e.g., attractions, hospitality, retail, airports).
  • Strong analytical and problem-solving skills, with experience in data modeling, forecasting, and operational analysis.
  • Proficiency in Excel, Power BI or Tableau, or similar tools for data analysis and visualization.
  • Solid understanding of capacity planning, labor modeling, and process improvement techniques (e.g., Lean Six Sigma).
  • Experience building and maintaining performance dashboards, scenario models, and business cases.
  • Excellent communication and presentation skills; ability to translate complex data into actionable insights.
  • Comfortable working cross-functionally and influencing stakeholders without direct authority.

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