Call Center Executive
LeadingEdge HR Solutions
Date: 3 weeks ago
City: Dubai
Contract type: Full time
Job Title: Call Center Executive
Location: Dubai, UAE
Job Summary:
Our client is seeking a highly skilled and experienced Call Center Executive to join their Customer Service team in Dubai. As a Call Center Executive, you will be the primary point of contact for patients, providing exceptional service and support while ensuring a positive experience for every caller.
Key Responsibilities:
Location: Dubai, UAE
Job Summary:
Our client is seeking a highly skilled and experienced Call Center Executive to join their Customer Service team in Dubai. As a Call Center Executive, you will be the primary point of contact for patients, providing exceptional service and support while ensuring a positive experience for every caller.
Key Responsibilities:
- Handle inbound and outbound calls, responding to patient inquiries and concerns in a professional and timely manner
- Provide accurate information about our clinics, services, and policies
- Manage patient complaints and concerns, resolving issues efficiently and effectively
- Collaborate with internal teams to ensure seamless patient experience
- Document patient interactions and maintain accurate records
- Meet or exceed call quality and productivity targets
- Bachelors degree in a relevant field
- 2-5 years of experience in a healthcare setting, preferably in customer service or call center operations
- Strong interpersonal and communication skills
- Fluency in English (spoken and written)
- Proficiency in additional languages (Arabic, French, Russian) is a plus
- Excellent problem-solving and conflict resolution skills
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