Call Center Executive

LeadingEdge HR Solutions


Date: 3 weeks ago
City: Dubai
Contract type: Full time
Job Title: Call Center Executive

Location: Dubai, UAE

Job Summary:

Our client is seeking a highly skilled and experienced Call Center Executive to join their Customer Service team in Dubai. As a Call Center Executive, you will be the primary point of contact for patients, providing exceptional service and support while ensuring a positive experience for every caller.

Key Responsibilities:

  • Handle inbound and outbound calls, responding to patient inquiries and concerns in a professional and timely manner
  • Provide accurate information about our clinics, services, and policies
  • Manage patient complaints and concerns, resolving issues efficiently and effectively
  • Collaborate with internal teams to ensure seamless patient experience
  • Document patient interactions and maintain accurate records
  • Meet or exceed call quality and productivity targets


Requirements & Qualifications:

  • Bachelors degree in a relevant field
  • 2-5 years of experience in a healthcare setting, preferably in customer service or call center operations
  • Strong interpersonal and communication skills
  • Fluency in English (spoken and written)
  • Proficiency in additional languages (Arabic, French, Russian) is a plus
  • Excellent problem-solving and conflict resolution skills

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