CID Clerk

Company Description

Join us at Accor, where life pulses with passion!

Novotel & Ibis Abu Dhabi Gate Hotels

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Job Description

CID Clerk

First impressions are everything! As a CID Clerk, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What You Will Be Doing

• Take initiative to add a personalized experience
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
• Answer the telephones professionally and cheerfully, including transferring and routing misdirected calls and taking messages.
• Must adhere to the rules and regulations implemented by the CID department of the Ministry of Interior
  
  

Qualifications

Your experience and skills include:

• Should have min. 1 year of experience as CID Agent for Hotel in UAE
• Arabic / language would be a Plus
• Prior experience working with Opera is Mandatory
• Proven ability to build and maintain good relationships with all stakeholders
• Communicate thoughts, actions and opportunities clearly with strong networking skills
  
  

Additional Information

Skills / Qualities

• Opera know-how
• Health in good condition
• Fluent in English language and conversational Arabic