CID Date Entry Agent

Company Description

Every Novotel is a destination in itself.

The natural and intuitive modern design gives our hotels a relaxed but lively atmosphere, making each area the perfect spot for guests and locals to have a drink, a bite to eat, work, play or just relax. Colleagues can realise their full potential through rewarding experiences and development opportunities within our incredible brands around the world.

Located in a bustling area of the emirate, our sleek, welcoming rooms and suites are a tranquil retreat. They include free Wi-Fi and wired internet, and an ergonomic workspace. Premium bedding and blackout curtains ensure a peaceful night’s rest.

• "Why work for Accor?
  
  

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

• Scanning identification documents and updating guest profiles on the Dubai police website during check-in and check-out, ensuring accuracy and compliance with regulations.
• Matching PMS in-house reports with CID reports, maintaining guest privacy and data security.
• Professionally handling guest communication, addressing queries politely, and exceeding expectations.
• Maintaining effective communication with all departments for smooth service delivery and adherence with standards.
• Ensuring proper switchboard operations, wake-up call delivery, and message handling for guests and management.
• Staying updated on hotel services, guest profiles, and local knowledge to provide excellent service.
• Coordinating with the Front Office and other departments as required and performing other assigned duties
  
  

Qualifications

• Good interpersonal skills, guest oriented and service minded
• Team spirit
• Good listening skills and ability to anticipate
• Good presentation and confident speaking skills
• Dynamic
  
  

Additional Information

Your Team And Working Environment

Opportunities to make your mark. We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.