Client Advisor

CELINE, founded in 1945 by Céline Vipiana, is an iconic French Leather-Goods, Fashion & Couture House belonging to the LVMH Group. To have a chance of joining CELINE, you must thrive as a team player in a fast-paced environment amongst passionate, agile, and authentic people.

YOUR WORK ENVIRONMENT 

As a Senior Client Advisor, you have been able to demonstrate your skills and your overwhelming desire to contribute to maintaining the prestigious brand image of CELINE in each of your customer experiences. Meeting all of the behavioural expectations, you have proactively taken additional areas of responsibility. This could include one or a range of the following areas: supporting my manager on client and business development, floor management, visual merchandising specialist, training ambassador or supporting operations.

Job Responsibilities

YOUR IMPACT

  Business Development

• Contribute to the store’s business success by achieving and exceeding sales targets, demonstrating a strong commercial mindset, and deep product knowledge.
• Proactively engage with clients to understand their needs, offering tailored recommendations and complementary products that enhance their experience with CELINE. Utilize cross-selling techniques to maximize sales opportunities and introduce clients to the full range of CELINE’s offerings.
• Supports the management team in various operational activities from KPIs analysis to animating a morning brief.
  
  

Team and People

• Foster a positive team spirit by collaborating closely with your colleagues, supporting each other in achieving both individual and collective goals.
• Contribute to a harmonious work environment where every team member feels valued and motivated to deliver their best.
• Support new joiners in their onboarding, sharing best practices, leading by example and supporting them in achieving their goals.
  
  

Client Development

• Deliver an exceptional client experience by welcoming, advising, and providing unparalleled service to each client, ensuring their journey with CELINE is memorable and contributes to great results in VOC.
• Build and nurture lasting relationships with clients through personalized clienteling, cultivating loyalty and long-term connections. Leverage cross-selling strategies to deepen client engagement and drive repeat purchases.
  
  

Operations Excellence

• Capable of upholding CELINE’s standards of compliance by adhering to internal procedures and guidelines, ensuring smooth and efficient store operations with little to no guidance or supervision needed.
• Be actively part of the operational life of the store: Visual merchandising, restocking, transfers, after-sales service, inventory management.
  
  

Image & Brand

• Serve as a CELINE ambassador, embodying the Maison’s values and excellence in every client interaction.
• Share the rich history and stories behind our products, captivating clients with engaging storytelling that deepens their connection to the brand.
• Maintain the highest standards of visual merchandising and personal presentation, contributing to the elegant and sophisticated image of CELINE.
  
  

Profile

KEY FOR SUCCESS  Experience:  You bring at least 1 to 2 years of professional experience in sales, within the fashion or luxury industry. Competencies:   Passion for luxury fashion and a deep understanding of CELINE's products, heritage, and brand identity. Client-centric mindset with a focus on delivering exceptional experiences and building lasting relationships. A passion for challenges and a collective drive to achieve set objectives. Initiative, a sense of service, natural curiosity, open-mindedness, optimism, and empathy are crucial for success at CELINE. Adaptability and flexibility to meet the demands of a dynamic retail environment. Strong ethical compass and commitment to compliance and corporate social responsibility. Languages:  English, proficiency of other language(s) will be an advantage.

Additional Information

OUR COMMITMENT  

CELINE is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and where all our employees feel included developed and heard. 

We are committed to the prevention of all discrimination, providing equal opportunities to all applicants regardless of gender, gender expression, disability, origin, background, religious beliefs or sexual orientation or any other basis protected by law.  

CELINE recruits and recognizes all types of talents and singularities.