Client Engagement Manager - Middle East

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

Reporting directly to the EMEIA Client Engagement Director the Middle East & India Client Engagement Manager is responsible for the development and implementation of the strategy within the sub region.

Work closely with the EMEIA CE Director to develop the sub-regional strategy leveraging on the different levers at their disposal.

• Define the Client Engagement strategy for the sub region, working with a seasonal approach and a 360 view
• Partner with key stakeholders across the sub region – Merchandising, Retail, Marketing, Operations – to ensure a 360 holistic approach.
• Work closely with the VP or Retail for the region to ensure alignment and support in reaching business objectives.

CLIENTELING

• Support the design of clienteling processes at sub regional level, ensuring proper implementation and consistency of approach, supervise and promote the correct use of all clienteling tools in store.
• Implement CA’s Clienteling culture training program and Team Managers coaching program.
• Develop and implement Clienteling store tools: outreach pack, weekly and monthly reporting, RWorld
• Support stores in their daily client engagement activities ensuring proper approach and supporting them in reaching their client KPIs.
• Oversee the sub regional personal shopping business and be proactive in building partnerships with connectors and agencies
• Cascade the regional CE seasonal strategies, ensuring all local needs are taken into consideration when building the plan

EVENTS AND CUSTOMER EXPERIENCES

• Work closely with the EMEIA CE Director to define the event strategy and priorities within the region on a seasonal basis
• Plan and execute the events calendar following global guidelines while also be proactive in defining key regional needs
• Analyze and review the effectiveness of the event through clear reporting process with all the team members involved in the event, with a focus on continuous improvement
• Define and manage the events process and lead both internal and external stakeholders
• Define the yearly events budget and follow up in terms of estimation, admin process and agencies
• Partner with the regional marketing team to develop event concepts based upon regional needs

• Strong project management skills: planning, organization and execution support
• Strong presentation skills.
• Proven track record of independent working and self management.
• Commercial awareness
• Proactive attitude and eager to embark and be part of a change
• Team player: lead by example in driving stakeholders and team to work together
• Microsoft office literate (to a high level)
• Experience in the Middle East market is a plus

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.