Client Service Manager
IBM
Date: 2 weeks ago
City: Dubai
Contract type: Full time

Introduction
A Client Service Manager role in IBM means a career where you're a trusted advisor with deep technical expertise, who works together with clients – either directly or through our seller partners – to help craft best-of-breed solutions to their hardest technology challenges.
With a consultative approach, you'll uncover clients' most pressing technology pain points and guide them to solutions mapped to IBM's people, products, and services. Being a natural leader, strategic systems thinker, and business influencer, you'll orchestrate resources within IBM and /or our Partners to bring those solutions to life.
Excellent onboarding and an industry leading learning culture will set you up for positive impact and success, whilst ongoing development will advance your career through an upward trajectory. Our sales environment is collaborative and experiential. Part of a team, you'll be surrounded by bright minds and keen co-creators – always willing to help and be helped – as you apply passion to work that compels our clients to invest in IBM's products and services.
Your Role And Responsibilities
Master's Degree
Technical Expertise
Required technical and professional expertise
Preferred Technical And Professional Experience
Hiring manager and Recruiter should collaborate to create the relevant verbiage.
A Client Service Manager role in IBM means a career where you're a trusted advisor with deep technical expertise, who works together with clients – either directly or through our seller partners – to help craft best-of-breed solutions to their hardest technology challenges.
With a consultative approach, you'll uncover clients' most pressing technology pain points and guide them to solutions mapped to IBM's people, products, and services. Being a natural leader, strategic systems thinker, and business influencer, you'll orchestrate resources within IBM and /or our Partners to bring those solutions to life.
Excellent onboarding and an industry leading learning culture will set you up for positive impact and success, whilst ongoing development will advance your career through an upward trajectory. Our sales environment is collaborative and experiential. Part of a team, you'll be surrounded by bright minds and keen co-creators – always willing to help and be helped – as you apply passion to work that compels our clients to invest in IBM's products and services.
Your Role And Responsibilities
- Client Engagement:
- Serve as the primary technical advisor and advocate to IBM TLS Partners
- Oversee the delivery of IBM Spare Parts Operations a, including incident management, troubleshooting, and process all related financials corrections
- Build and maintain strong relationships driving value realization from the IBM TLS support products, & services included in the related offering.
- Acknowledge and Assess: Respond promptly to acknowledge the issue and evaluate its impact on the client's operations
- Engage Resources: Coordinate with internal teams, IBM Support, and other necessary stakeholders to expedite resolution.
- Transparent Communication: Keep the client informed with regular updates and set realistic expectations for resolution timelines.
- Provide technical guidance on IBM Parts/Products.
- Having deep technical expertise on IBM Platforms and products and work as a single point of contact.
- Develop long term relationship with IBM Partners/ Client’s advocates
- Delivery governance across the accounts/ projects
- Establish, review and update reports to monitor and track overall project/ account delivery management
- Manage complex project escalations, potential risks
- Collaborate and influence internal key stakeholders to ensure fulfilment, technology
- Conduct regular customer meeting to review the requirements to improve delivery methodology/ timelines.
Master's Degree
Technical Expertise
Required technical and professional expertise
- Provide technical guidance on IBM Infrastructure including Power/ Storage & MF .
- Serve as the primary technical advisor and advocate to IBM TLS Partners
- Delivery governance across the accounts/ projects
- Establish, review and update reports to monitor and track overall project/ account delivery management
- Monitor support-related projects, configuration enhancements, and performance tuning.
- Ensure alignment with client objectives and timelines.
- Deliver regular reviews with actionable insights to the clients
- Produce monthly/ Quarterly performance reports.
- Create ad-hoc technical documentation and advisory reports as needed.
Preferred Technical And Professional Experience
Hiring manager and Recruiter should collaborate to create the relevant verbiage.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Estimation Engineer
Greenfix Property Care,
Dubai
4 hours ago
Key Responsibilities:Quantity Take-offs: Calculate the amount of materials needed for a project based on engineering drawings and specifications.Cost Analysis: Analyze material costs, labor rates, and other expenses to determine the project's total cost.BOQ (Bill of Quantities) Preparation: Develop detailed lists of materials and quantities needed for the project.Estimation and Costing: Prepare accurate cost estimates for projects, considering various factors like...

Electrician/Plumber
Greenfix Property Care,
Dubai
5 hours ago
Job Summary:Responsible for electrical and plumbing maintenance of residential and commercial buildings, including installation, troubleshooting, and repairs to ensure systems operate efficiently and safely.Key Responsibilities:Repair and maintain electrical systems (lighting, DBs, wiring, etc.).Install and fix plumbing systems (pipes, pumps, water heaters, fixtures).Handle emergency maintenance requests.Follow safety standards and building codes.Maintain tools and daily work reports.Requirements:ITI/Diploma in Electrical/Plumbing.3+ years of real...

Customer Service Executive
Greenfix Property Care,
Dubai
9 hours ago
Company Description:KAYE & CO. is a privately run real estate firm located in Dubai, United Arab Emirates. With over fifteen years of local industry experience, we specialize in the luxury sector of the market. Our goal is to provide a bespoke, premium service for clients looking to purchase, rent, sell, or manage properties in Dubai. We have an extensive real...
