Cluster Reservations Assistant Manager - Reservations - InterContinental Hotels Group Dubai Festival City

Do you see yourself as a Cluster Reservations Assistant Manager for InterContinental Hotels Group Dubai Festival City?

What's your passion? Whether you're into triathlon, exploring new restaurants or dancing the tango, at IHG we're interested in you. We love people who apply the same amount of passion and precision to their jobs as they do to their hobbies. Imagine working for a company that gives you Room to be yourself. Our commitment to our people is to deliver room to have a great start, to learn and grow, to perform, to be recognized and rewarded, to be involved and to take the initiative and lead.

The InterContinental Hotels Group properties in Dubai Festival City consist of four hotels. These include the luxury brand InterContinental, the lavish long-stay InterContinental Residence Suites, the superior upscale Crowne Plaza, and the vibrant mid-scale Holiday Inn & Suites. In addition to over 1600 rooms, the four properties boast a selection of 16 restaurants and bars, an impressive 3,800-square-metre Event Centre across two levels, the 5,000-square-metre Festival Arena by InterContinental, the luxurious Spa InterContinental, and state-of-the-art gymnasium and swimming pool facilities. We are looking for people who are friendly, welcoming, and full of life to join over 1200 colleagues who are always finding ways to make every guest's experience an enjoyable one. We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us.

A little taste of your day-to-day

• Oversee day-to-day reservations operations, ensuring data accuracy, adherence to IHG standards, and timely follow-ups on guest queries.
• Assists the Reservations Manager with the daily operations of the reservations department (Room, Food and Beverage & Golf); identifying any opportunity to streamline or make efficient any procedure or process.
• Train the team in telephone etiquette, communication standards, and reservations procedures to ensure consistent, high-level service.
• Evaluate training needs and assist with team development.
• Promote a brand-hearted guest experience across rooms, restaurants, and golf club bookings for IHG DFC properties.
• Promote and sell all IHG DFC products, achieving budget goals while maintaining excellent product knowledge.
• Monitor call handling, ensure timely responses to all correspondence, and maintain high service standards.
• Manage VIP guest preferences, investigate non-arrivals, and process cancellations according to guidelines.
• Collaborate with the Reservations Manager to streamline operations, maximise revenue, and drive performance metrics.
• Handle guest complaints effectively and provide team support.
• Ensure accurate handovers and timely processing of deposits, payments, and pro-forma invoices.
• Ensure the team maintains a comprehensive knowledge of all room types, room & hotel facilities, promotions and be able to communicate this in a highly professional manner.

What we need from you

• A minimum of 3 years' experience as a Reservations Supervisor, with a strong understanding of reservations operations and service standards within a 5-star environment. Experience in a cluster setting is preferred.
• A completed Bachelor’s degree or equivalent, preferably in Hospitality Management or a related field.
• Intermediate proficiency in Opera PMS and Microsoft Office Suite.
• Fluency in both written and spoken English; knowledge of Arabic is preferred.
• Strong ability to work independently and as part of a collaborative team.
• Proven leadership skills with the ability to inspire and motivate the team.

What you can expect from us

We give our people everything they need to succeed, from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to all applicants. We promote a culture of trust, support, and acceptance, always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the Room to Belong, Room to Grow, and a Room to Make a Difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us, and you’ll become part of our ever-growing global family.

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.