Commercial Excellence Manager, Middle East Africa Russia

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Job Purpose

Support the regional team to drive commercial and business excellence areas by implementation and improvement of SFE, bidding, commercial training, market deep dive research and analytics, field force development and multichannel activities to increase top and bottom line results via optimized resource allocation and upgrade of customer engagement initiatives.

Act as business partner to the business segments in design, planning and implementation of commercial processes, projects and initiatives to maximize business impact in all Business Units across the Countries.

Major Accountabilities

• Drive continuous improvement of sales and bid process, pricing, sales capabilities and tools and supporting systems;
• Ensure effective communication of strategy, guidance and best practice and provide supportive deployment materials;
• Lead and support LivaNova initiatives spanning growth strategy and operational excellence by directly scoping, initiating, planning, executing, controlling and closing strategy projects;
• Analyze industry trends, competitive threats, expansion opportunities and internal performance;
• Deliver clear guidance of International SFE & Customer Relationship Management (CRM) strategy to the region for in line brands. Interface with International in relation to CRM design, roll out and maintenance.
  
  

Sales Force Effectiveness

• Manage delivery of accessible sales data on regular basis to commercial functions to inform on progress and strategy;
• Develop key capabilities in data management, interpretation and strategic implementation;
• Develop a strong collaborative relationship to understand regional issues and provide support to them through strategic guidance, tools and best practice to maximize the impact and efficiency of sales resource in the region;
• Establish job function of sales analytics to drive performance for the region;
• Establish and maintain performance dashboards in commercial for the region.
  
  

Bidding

• Collaborate with sales, marketing and distributors to provide the bidding strategies;
• Develop bidding related activities in the region, provide strategic thinking and advice to the bidding team.
  
  

Training

• Secure upgrading and upskilling of all customer-facing functions;
• Develop training modules to increase clinical, analytic, customer oriented and leadership competencies.
  
  

Key performance indicators/ Measures of success

• Critical role impacting the commercial and business excellence of the regional business;
• Key driver in delivery of regional SFE, Bidding and Training strategic goals.
  
  

Ideal Background

Education

University degree in relevant business management, data analysis, project management.

Languages

English: excellent spoken & written;

Fluency in another language will be considered a plus.

Experience/Professional requirement

• Minimum 5 years working experience in healthcare industry;
• Minimum 3 years proven and relevant work experience as a strategic business manager, or Business Development (BD) manager, or relevant role;
• Minimum 1 year SFE/market research experience;
• Experience in leading strategy planning to support the executives in healthcare industry
• Sales experience is an advantage;
• Skills of profound market and competitor analysis;
• Strength of analytical skills and high learning agility;
• Ability to deliver strategic planning, strategic analysis, due diligence and drive execution across the business;
• Affinity with CRM and IT systems;
• Ability to prioritize;
• Ability to manage internal & external stakeholders with patience and appropriate assertiveness;
• Strength of interpersonal skills; proven ability to manage and work as part of a collaborative team;
• Ability to balance business objectives and opportunities against legal and other risks and requirements;
• “Can-do” attitude and customer-service orientation;
• Ability to communicate superiorly, collaborate effectively, and push things through/across a global, matrixed company;
• Flexibility; ability to adapt to changing priorities and objectives;
• Ability to thrive in a high-pressure environment; comfortable working with tight deadlines.
  
  

Valuing Different Backgrounds

LivaNova values equality and diversity. We are committed to ensuring that our recruitment process is fair, transparent and free from unlawful discrimination. Our selection process is driven by the key demands/requirements for the role rather than bias or discrimination on the basis of a candidate’s sex, gender identity, age, marital status, veteran status, non-job-related disability/handicap or medical condition, family status, sexual orientation, religion, color, ethnicity, race or any other legally protected classification.

Notice To Third Party Agencies

Please note that we do not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Services Agreement, we will not consider, or agree to, payment of any referral compensation or recruiter fee. In the event that a recruiter or agency submits a resume or candidate without a previously signed agreement, we explicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.

Beware Of Job Scams

Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons posing as LivaNova recruiters or employees. The scammers may attempt to solicit confidential, personal information, such as a social security number, or your financial information. LivaNova will never ask for fees prior/during/after the application process, nor will we ask for banking details or personal financial information in return for the assurance of employment. If you are concerned that an offer of employment might be a scam or that the recruiter is not legitimate, please verify by searching for “See Open Jobs” on https://www.livanova.com/en-us/careers, and check that all recruitment emails come from an @livanova.com email address.