Concierge Supervisor

Ennismore


Date: 5 hours ago
City: Dubai
Contract type: Full time
Company Description

SO/ is a coveted collection of hotels, rooted in the world of fashion. Making its stylish debut on the global hotel scene in 2011, SO/ continues to command attention with its avant-garde design and creative approach to the world of luxury.

Job Description

Join our team as a Concierge Supervisor in the heart of Dubai's vibrant lifestyle luxury hospitality industry! We're looking for an enthusiastic and customer-focused professional to lead our concierge team in delivering exceptional experiences to our guests.

  • Oversee the day-to-day operations of the concierge desk, ensuring smooth and efficient service delivery
  • Provide exemplary customer service, offering personalized assistance and recommendations to enhance guest stays
  • Handle guest inquiries, requests, and complaints promptly and professionally, striving for swift resolutions
  • Coordinate with other hotel departments to fulfill guest needs efficiently
  • Manage guest arrivals and departures, including luggage handling, transportation arrangements, and room assignments
  • Maintain comprehensive knowledge of local attractions, restaurants, and events to provide informed recommendations
  • Provide guidance, training, and support to the concierge team, fostering a culture of excellence and teamwork
  • Assist in scheduling and coordinating staffing levels to ensure adequate coverage
  • Conduct regular performance evaluations and provide constructive feedback to team members
  • Build strong relationships with guests to anticipate their needs and exceed expectations
  • Coordinate VIP amenities, special requests, and personalized experiences for VIP guests and repeat clientele
  • Handle confidential and sensitive information with discretion and professionalism
  • Maintain accurate records of guest preferences, transportation arrangements, and activity bookings
  • Utilize hotel management software to track guest requests, maintain inventory, and generate reports as needed
  • Assist in managing the concierge budget and controlling expenses effectively

Qualifications

  • Previous experience in a supervisory role within a luxury hotel concierge department
  • Exceptional customer service skills with a genuine passion for exceeding guest expectations
  • Strong communication and interpersonal abilities
  • Excellent problem-solving skills and ability to think on your feet
  • Outstanding organizational skills with the ability to multitask and prioritize in a fast-paced environment
  • Proficiency in hotel management software and Microsoft Office Suite
  • In-depth knowledge of local attractions, dining, and entertainment options in Dubai and surrounding areas
  • Fluency in English; additional languages are a plus
  • Flexibility to work various shifts, including weekends and holidays
  • Physical ability to stand for extended periods and assist with luggage handling when necessary
  • Detail-oriented approach with a commitment to maintaining high standards of service
  • Ability to lead and motivate a team in a supportive and professional manner

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