Connectivity Centre Manager
One&Only Resorts
Date: 8 hours ago
City: Dubai
Contract type: Full time

( 14629 )
At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.
Gleaming in the vibrant heart of New Dubai, enveloped in private sands and luxuriant gardens, One&Only Royal Mirage is a sanctuary of traditional splendour where indulgence and excitement gloriously combine. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.
With stunning resorts located across the globe and exciting expansion planned, Kerzner International currently has a fantastic opportunity for as a Connectivity Centre Manager to join our Rooms team at One&Only Royal Mirage Resort in Dubai.
With the global growth of our brands, you will be an integral part of the Resort’s success, and your role goes beyond developing potential relationships where you will be responsible for providing leadership and development to connectivity centre agents by providing motivation, coaching, mentoring, and support complemented by following Performance Management and Quality Control Processes and Procedures, with the overall aim of achieving key centre targets.
Key Duties And Responsibilities
Skills, Experience & Educational Requirements
At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.
Gleaming in the vibrant heart of New Dubai, enveloped in private sands and luxuriant gardens, One&Only Royal Mirage is a sanctuary of traditional splendour where indulgence and excitement gloriously combine. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.
With stunning resorts located across the globe and exciting expansion planned, Kerzner International currently has a fantastic opportunity for as a Connectivity Centre Manager to join our Rooms team at One&Only Royal Mirage Resort in Dubai.
With the global growth of our brands, you will be an integral part of the Resort’s success, and your role goes beyond developing potential relationships where you will be responsible for providing leadership and development to connectivity centre agents by providing motivation, coaching, mentoring, and support complemented by following Performance Management and Quality Control Processes and Procedures, with the overall aim of achieving key centre targets.
Key Duties And Responsibilities
- Ensure accountability for driving work behaviors and results of every agent which aid in the overall development and success of the Connectivity Centre through co-ordination and control of all aspects of day-to-day activities.
- Contributes to the setting of budgets and / or manages budgets and allocates resources within the team.
- Drive and support revenue generation and cost saving processes.
- Monitor different type of agent’s communication and provide structured, consistent, support and advice.
- Allocates and direct agents in their daily activities and redeploy agents to meet the requirements of customer operational needs.
- Apply quality control processes in accordance with set guidelines and provide feedback to each agent to ensure adherence to quality absolutes.
- Identify and support all learning/training requirements of each agent to address individual development needs to support business goals and minimize staff attrition.
- Actively manage record and administer employee relation issues, including absenteeism, timekeeping, and schedule adherence following HR policies and procedures to provide fair working environment.
- Conduct and participate in the team meetings and induction of new employees.
- Always maintain workplace discipline.
- Participate in the selection of and approve agent hiring in conjunction with HR department.
- Directly involved in any projects assigned by the management ensuring completion in a timely manner within the assigned budget.
Skills, Experience & Educational Requirements
- Strong administrative and organizational skills,
- Able to meet deadlines
- Strong supervisory skills
- Problem Solving Skills
- Strong communication skills
- Ability to have strong customer focus
- Strong operational focus
- Financial understanding
- Coaching and training skills
- Multi-Tasking ability
- Minimum of 2 years of experience in Call Center and a supervisory or managerial level in a 5-star hotel
- Should have a bachelor’s degree or any 4 years course
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Emirati Graduate Engineer (Excellent Opportunity for Emirati Fresh Graduates with all Engineering Majors) - Dubai or Abu Dhabi - UAE
Siemens,
Dubai
8 hours ago
Are you a recent Engineering graduate from university with a Bachelors or Masters degree? Do you want to start your journey with a global company? Then join Siemens to kick-start your career.Who are we?We are a collection of innovative minds building the future, one day at a time. Together, we create technologies that take society further. We’re looking for people...

Back Order & Fill Management Supervisor
DHL Global Forwarding,
Dubai
9 hours ago
Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our...

Senior Finance Manager
TruDoc KSA,
Dubai
9 hours ago
DubaiFull timeONSITEJob DescriptionWe are seeking an experienced and detail-oriented Senior Finance Manager to oversee the central financial operations. The role involves managing audits, ensuring accurate MIS reporting, and handling all aspects of tax compliance including VAT and Corporate Tax. The ideal candidate will have strong technical accounting knowledge, excellent stakeholder management skills, and hands-on experience in statutory and regulatory frameworks.Key...
