CRM Data Analyst intern

CHANEL


Date: 3 hours ago
City: Dubai
Contract type: Full time
Reporting into the Client Engagement & Digital Executive.

Key Responsibilities:

CRM & Clienteling


  • Collaborate with the Client Engagement & Digital Executive and three business units to implement innovative clienteling initiatives.
  • Drive the operational execution of activations, including emailers, digital and print cards, and brochures.
  • Champion the adoption of retail clienteling tools, liaising with HQ (Paris) for technical improvements and troubleshooting.
  • Support the rollout of new clienteling tool features, ensuring seamless integration for all users.
  • Deliver clear monthly KPIs, client listings, reports, and ROI calculations for the entire network.
  • Respond efficiently to ad-hoc queries related to events and marketing activities, providing timely solutions.


Data Management


  • Play an active role in enhancing and enlarging the client database, focusing on data quality, accuracy, and the removal of duplicates.
  • Design dashboards to track data capture and correction efforts.
  • Reconcile and synthesize data from different sources to generate valuable client insights.


Client Insights


  • Contribute to in-depth analysis of client databases and profiles.
  • Present findings visually to make data accessible and actionable for stakeholders.


Energizers:


  • You thrive on turning raw data into clear, actionable insights that shape business decisions.
  • You are energized by collaboration, especially when working across diverse teams and cultures.
  • You enjoy the challenge of streamlining processes and introducing new digital solutions that make a tangible difference.
  • You find satisfaction in supporting colleagues, solving problems, and seeing your work directly impact client engagement.


Impact You Will Bring:


  • Accelerate the adoption of cutting-edge clienteling tools, enhancing the way teams connect with and understand clients.
  • Improve the quality and usability of client data, enabling more personalized and effective marketing strategies.
  • Deliver actionable insights that drive measurable improvements in client engagement and business performance.
  • Foster a culture of innovation and continuous improvement within the team, setting new standards for efficiency and collaboration.
  • Serve as a proactive, reliable partner, always ready to tackle challenges and contribute to shared success.


Profile & Qualifications:


  • Master’s degree (business school or university) with experience in data marketing and CRM, and strong analytical skills.
  • Highly skilled in Excel (advanced pivots, index, match, vlookup) and familiar with Power BI; adept at interpreting client behaviors.
  • Exceptional communicator, able to understand and address the needs of both retail and office partners.
  • Organized, interpersonal, proactive, and solution-oriented; ready to adapt and excel in a fast-paced setting.
  • Fluent in English; Arabic and/or French is a plus.
  • Internship based in Dubai, duration: 6 months.

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