Cust Serv Representative
Parker Hannifin
Date: 17 hours ago
City: Dubai
Contract type: Full time
Position Summary
To follow up customer orders: Receive, process and reply to all types of customer requests - and questions – by phone, mail or similar, regarding parts and services sold by Parker Hannifin in Sales Company
Responsibilities
To follow up customer orders: Receive, process and reply to all types of customer requests - and questions – by phone, mail or similar, regarding parts and services sold by Parker Hannifin in Sales Company
Responsibilities
- Receive and sort customer inquiries to answer in a timely manner.
- Manage received EDI order and process them if necessary.
- Follow up customer order lines in accordance with the service differentiation matrix to ensure timely delivery/ update to customer in case of delays.
- Follow up on Shipment and Logistics requests.
- Follow-up the main KPI related to the Customer and take potential actions on their customer under supervision of their Supervisor.
- Develop communication with the colleagues within Customer Support to ensure high quality and efficiency in the Sales Order process.
- Oversee maintenance of customer data for own customers to obtain high data quality.
- Cooperate with Sales and Customer Support to contribute to best possible EDI solution for customer/Parker.
- Cooperate with colleagues both in Customer Service and at Divisions to secure a good delivery performance from the suppliers.
- Bachelor's degree in business administration, logistics or related field.
- 2 to 3 years of experience in a customer service role
- Strong problem-solving abilities and attention to detail
- Familiarity with CRM or ERP systems is a plus
- Fluent in both English and Arabic
- Saudi National, to comply with local labor regulations
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Office Coordinator-Receptionist
Fareast HR Consultancy,
Dubai
21 hours ago
Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriatelyAnswering screening and forwarding incoming phone callsReceiving and sorting daily mailResponsibilitiesGreet and welcome guests as soon as they arrive at the officeDirect visitors to the appropriate person and officeAnswer, screen and forward incoming phone callsEnsure reception area is tidy and presentable, with all necessary stationery and material...
Digital Trade Assistant
Ounass,
Dubai
1 day ago
Looking to join the most innovative digital eCommerce team in the Middle East? Ounass is the region's ultimate luxury destination, offering an exceptional range of fashion, beauty, watches, homeware, and jewelry for discerning customers.As a proudly homegrown platform, Ounass is rooted in innovation and a passion for excellence. Our dynamic and inclusive culture drives us to be the Middle East's...
Production Supervisor
Agile Consultants,
Dubai
1 day ago
Job Title: Production SupervisorLocation: DubaiSalary: Up to AED 5,000Job Code: 154/001/662Industry: PackagingJob Purpose:Lead the team and maintain their efficiency to achieve targets and meet customer requirements and standards. Responsible for managing the workflow and creating schedules for the entire team to meet deadlines.Job Responsibilities:Help in planning and organizing production. Assign work to the staff according to the production needs and their skills,...
