Cust Serv Representative
Parker Hannifin
Date: 3 weeks ago
City: Dubai
Contract type: Full time
Position Summary
To follow up customer orders: Receive, process and reply to all types of customer requests - and questions – by phone, mail or similar, regarding parts and services sold by Parker Hannifin in Sales Company
Responsibilities
To follow up customer orders: Receive, process and reply to all types of customer requests - and questions – by phone, mail or similar, regarding parts and services sold by Parker Hannifin in Sales Company
Responsibilities
- Receive and sort customer inquiries to answer in a timely manner.
- Manage received EDI order and process them if necessary.
- Follow up customer order lines in accordance with the service differentiation matrix to ensure timely delivery/ update to customer in case of delays.
- Follow up on Shipment and Logistics requests.
- Follow-up the main KPI related to the Customer and take potential actions on their customer under supervision of their Supervisor.
- Develop communication with the colleagues within Customer Support to ensure high quality and efficiency in the Sales Order process.
- Oversee maintenance of customer data for own customers to obtain high data quality.
- Cooperate with Sales and Customer Support to contribute to best possible EDI solution for customer/Parker.
- Cooperate with colleagues both in Customer Service and at Divisions to secure a good delivery performance from the suppliers.
- Bachelor's degree in business administration, logistics or related field.
- 2 to 3 years of experience in a customer service role
- Strong problem-solving abilities and attention to detail
- Familiarity with CRM or ERP systems is a plus
- Fluent in both English and Arabic
- Saudi National, to comply with local labor regulations
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