Customer Care Executive

At Zapegg Tax Consultant, we pride ourselves on delivering exceptional tax and financial consulting services tailored to our clients’ unique needs. We are looking for a skilled and enthusiastic Customer Care Executive to join our team in Dubai. If you have a passion for customer satisfaction and excellent communication skills, this role is for you!

Key Responsibilities:

• Customer Interaction: Handle inquiries, complaints, and service requests via phone, email, and in person.
• Issue Resolution: Address client concerns promptly, ensuring their satisfaction and building trust.
• Follow-ups: Conduct follow-ups with clients regarding ongoing queries or services.
• Client Relationships: Build and maintain strong relationships with customers by providing professional and courteous service.
• Records Management: Maintain detailed and accurate records of client interactions in the company’s CRM system.
• Service Promotion: Educate clients about the company’s services and identify opportunities to offer additional solutions based on their needs.
• Feedback Collection: Gather customer feedback to help improve the quality of services offered.
• Team Collaboration: Work closely with other departments to ensure seamless customer support and satisfaction.

Qualifications:

• Education: A high school diploma or equivalent; a degree in business administration, communications, or a related field is preferred.
• Experience:
• Minimum of 1-2 years in customer service or client relations, preferably in the finance or consulting industry.
• Skills:
• Excellent verbal and written communication skills in English (knowledge of Arabic is a plus).
• Strong problem-solving abilities and a customer-first mindset.
• Proficiency in MS Office Suite and customer relationship management (CRM) tools.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Personality Traits: Friendly, professional, and patient demeanor.

What We Offer:

• Competitive salary and performance-based incentives.
• A collaborative work culture with opportunities for professional growth.
• Comprehensive training to enhance your skills and knowledge.

Be a part of Zapegg Tax Consultant in Dubai and contribute to providing world-class customer service. Join our dynamic team and help us create memorable experiences for our clients. If you are driven by customer satisfaction and enjoy building meaningful connections, apply now!