Customer Care Executive

Kazamer Tax Consultant


Date: 3 weeks ago
City: Dubai
Contract type: Full time
At Kazamer Tax Consultant, we value building strong client relationships through professionalism and excellent service. We are currently seeking a Customer Care Executive to join our team in Dubai, who will be responsible for delivering exceptional customer support, handling inquiries, and ensuring client satisfaction at every step.

Key Responsibilities

  • Manage inbound and outbound calls, emails, and client inquiries in a timely and professional manner.
  • Provide accurate information regarding services, policies, and procedures.
  • Handle customer complaints, resolve issues efficiently, and escalate when necessary.
  • Maintain updated records of client interactions in CRM systems.
  • Assist in scheduling appointments and follow-ups with clients.
  • Coordinate with internal departments to ensure client needs are met promptly.
  • Collect feedback to improve service quality and client satisfaction.
  • Support the customer service team in achieving performance targets.

Requirements

  • Bachelor’s degree or diploma in Business Administration, Marketing, or a related field.
  • Proven experience in customer service, preferably in the consulting or financial services industry.
  • Strong communication and interpersonal skills.
  • Ability to multitask and remain calm under pressure.
  • Proficiency in MS Office and familiarity with CRM systems.
  • Excellent problem-solving and conflict-resolution abilities.
  • Fluency in English is required; knowledge of Arabic is an advantage.

Joining Kazamer Tax Consultant in Dubai as a Customer Care Executive is an exciting opportunity to contribute to a client-focused organization where your skills in communication and service excellence will be highly valued. If you are enthusiastic, professional, and customer-oriented, we invite you to apply and grow with us.

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