Customer Care Executive - UAEN

DUTIES AND RESPONSIBILITIES:

• To receive the patients with a pleasant smile and wish them.

• To attend telephone calls politely and strictly adhering to telephone manners.

• To see if the patient is a new patient or an old patient (Already registered).

• To get the information about the nature of illness and guide them to the concerned department.

• To give the registration forms and help them to file and guide them to the concerned doctor.

• If the information is not clear then send the patient to the Customer care dept.

• To collect the reference letters if any.

• To check whether the patient has filled all relevant data in the registration form.

• To make a note on the form and in the computer if the doctor referred was the primary doctor, doctor on call / CMO's reference / reference letter.

• To make an entry of the referred doctor's name and address in the computer.

• To guide the visitors to the concerned room/departments.

• To provide information regarding various preventive medical health checkups.

• To answer various queries of the patient.

• To participate and contribute to departmental quality initiatives to be aware of departments performance and objective.

• To carryout data collection/support in data collection.

• To adhere to the safety norms of hospital and follow both patient safety and staff safety rules.

• To perform any job / task as and when assigned by the superior.

• To assist in basic translation as and when required.

Additional duties/responsibilities (related to EHS) assigned to this position in clear, concise language:

• Familiarize themselves and comply with all EHS and Infection Control policies, standards and procedures that are relevant for their workplace.

• Work in accordance with the environmental health and safety policies procedures.

• Attend applicable departmental EHS training/meetings and take reasonable care of their own health and safety and the environment.

• Take reasonable care for the health and safety of persons and the environment that may be affected by the employee's acts or omissions at the workplace.

• Cooperate with their employer with respect to any action taken by the employer to comply with EHSMS requirements.

• Notify supervisor or Department Safety facilitator of any hazards, environment, health and safety mishaps or incidents within or outside their area of work

DUTIES AND RESPONSIBILITIES:

• To receive the patients with a pleasant smile and wish them.

• To attend telephone calls politely and strictly adhering to telephone manners.

• To see if the patient is a new patient or an old patient (Already registered).

• To get the information about the nature of illness and guide them to the concerned department.

• To give the registration forms and help them to file and guide them to the concerned doctor.

• If the information is not clear then send the patient to the Customer care dept.

• To collect the reference letters if any.

• To check whether the patient has filled all relevant data in the registration form.

• To make a note on the form and in the computer if the doctor referred was the primary doctor, doctor on call / CMO's reference / reference letter.

• To make an entry of the referred doctor's name and address in the computer.

• To guide the visitors to the concerned room/departments.

• To provide information regarding various preventive medical health checkups.

• To answer various queries of the patient.

• To participate and contribute to departmental quality initiatives to be aware of departments performance and objective.

• To carryout data collection/support in data collection.

• To adhere to the safety norms of hospital and follow both patient safety and staff safety rules.

• To perform any job / task as and when assigned by the superior.

• To assist in basic translation as and when required.

Additional duties/responsibilities (related to EHS) assigned to this position in clear, concise language:

• Familiarize themselves and comply with all EHS and Infection Control policies, standards and procedures that are relevant for their workplace.

• Work in accordance with the environmental health and safety policies procedures.

• Attend applicable departmental EHS training/meetings and take reasonable care of their own health and safety and the environment.

• Take reasonable care for the health and safety of persons and the environment that may be affected by the employee's acts or omissions at the workplace.

• Cooperate with their employer with respect to any action taken by the employer to comply with EHSMS requirements.

• Notify supervisor or Department Safety facilitator of any hazards, environment, health and safety mishaps or incidents within or outside their area of work

QUALIFICATION, LICENSURE, EDUCATION, EXPERIENCE, SPECIAL SKILLS:

• Qualification : Graduate desirable but not mandatory.

• Experience : 1year as trainee receptionist preferred

• Skill set : Active and good inter personal skills, Pleasing Personality

• Excellent command of oral and written Arabic and English