Customer Service Advisor - Arabic Speaker (Online Fashion)

Concentrix


Date: 2 weeks ago
City: Dubai
Contract type: Full time
Job Title:

Customer Service Advisor - Arabic Speaker (Online Fashion)

Job Description

The Advisor II, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of non-routine problems regarding client's product or services.

Essential Functions / Core Responsibilities

  • Ensuring that the service delivered to our client’s customers meets the Key Performance Indicators (‘KPIs’) for the role.
  • Interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements while maintaining established standards for number of calls, pick-up time, duration of call and quality of call.
  • Providing high quality customer service by listening attentively, clarifying customer requirements, probing for understanding, using decision-support tools and resources for answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate.
  • Identifying customer problems and offer appropriate solutions.
  • Identifying and maximizing selling and cross-selling opportunities.
  • Continuous learning to keep up-to-date with changes and developments to products, services, and procedures.

CANDIDATE PROFILE

You will be accountable to provide the highest standards of customer service through the provision of a telephone services to existing and potential customers.

  • The ideal candidate will possess a previous experience in the Luxury Retail / Hospitality industry and has a strong passion for the luxury universe.
  • Arabic speaker with a strong command of English (oral and written).
  • Graduate preferred in any stream and above. A combination of education and experience may be substituted and/or considered in lieu of the bachelor’s degree.
  • Pleasant telephone etiquette and someone who loves to speak over the phone.
  • Demonstrate courteousness and patience in all customer contact situations; including maintaining a pleasant and professional tone and manner.
  • Dependable with proficient attention to detail.
  • Strong computer navigation skills and PC Knowledge
  • Open to work - 8 hours a day, 5 days a week in all shifts, as per department requirements.
  • Can join immediately (preferably within 1-2 weeks on offer agreement).

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location:

ARE Work-at-Home

Language Requirements:

Time Type:

Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

R1366514

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Management Assistant - Middle East

GEA Group, Dubai
1 hour ago
Responsibilities / TasksScheduling/coordinating meetings, diaries, and travel arrangements.Ensure all direct reports of Country MD abide compliance in relation to travel management and other administrative compliance.Create and maintain documents, for Country MD.Facilitate, prepare, and ensure the smooth execution of Town Hall and other leadership meetings by coordinating with divisional representatives and key stakeholders to gather all necessary information.Collaborate with HR in...

WPP Media: Senior Media Executive - Dubai

WPP Media, Dubai
6 hours ago
About WPP MediaWPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for...

Social Editor - ITP Media Group

Qureos, Dubai
13 hours ago
Department: EditorialReporting to: Editor-in-ChiefAbout T MagazineT Magazine, The New York Times’ iconic style publication, explores the worlds of fashion, design, art, culture, and travel with depth, elegance, and authority. As we expand our presence in the Middle East, we're seeking a dynamic and culturally fluent Social Editor to lead and execute our social media strategy from our Dubai newsroom.Role OverviewAs...