Customer Service Advisor - Mechanical

Job Title : Customer Service Advisor - Mechanical

Category : Customer Service/Telemarketing / Receptionist

PAL Auto Garage, Dubai United Arab Emirates

Posted Date : 06/13/2020

Description

Job Description :

Required Skills

We are seeking a hard working individual with prior experience as an Automotive Service Advisor with excellent Customer Care and ability to coordinate day to day operations of the workshop. Required Skills:

• Establish cordial relations with customers and staff.
• Ascertain automotive problems and services by listening to customer's description of symptoms.
• Advise customers about the required, important and urgent jobs.
• Inform and discuss servicing/ repair needs, guide customer on assessment and repair of problems/ faults and service requirements.
• Provide proper quotation to the customer and ensure the service schedule according to the Workshop availability.
• Understanding and answering customer inquires over the phone or e-mail.
• Handling customer expectations and complaints.
• Ensure all the efforts to solve customer complaints ensuring a positive experience and satisfaction.
• Call customers to inform them of changes in service or to let them know when their vehicle is ready for pick-up.
• Up to date knowledge of automotive parts and products.
• Establish priorities with workshop team based on urgent interventions.
• Consult with workshop team about necessary repairs and possible alternatives to reduce costs.
• Develop estimates by costing materials, supplies and labor.
• Order required parts and control their delivery according to the requirements.
• Responsible for Inventory Control of the stocks.
• Maintain customer and vehicle records complete and updated.
• Conducting inspections of vehicles making sure they are up to standards and clean prior to handover to customers.
• Working as part of a busy team in a fast paced customer facing environment.
• Confident, professional, well presented with proven ability to work well under pressure.
• Good people skills and ability to adjust to different nationalities and cultures.
  
  

Benefits Offered : As per the UAE law

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