Customer Service Assistant
Planet
Date: 6 hours ago
City: Dubai
Contract type: Full time
- Key Results Area:
- Strive for first contact resolution when dealing with all shoppers, merchants and other callers on a day-to-day basis.
- Provide related reporting on an on-going and ad hoc basis, if required. Take ownership of tourist & merchant issues queries and bring them to a resolution.
- Provide cover to other Customer Service staff for planned and unplanned absences. Providing general administrative support.
- Be fully familiar and understand authority level and ultimate accountability of this role.
- Liaise regularly with Customer Service Manager, centralised Customer Service Supervisor and other relevant local stakeholders to ensure full compliance as the levels are dynamic as the business grows.
- To meet business needs, this role might also include other administrative tasks.
- Cooperate with other departments of the company to ensure the processes are aligned
- Participate in the Company’s Performance Management System and ensure full compliance with all policies and procedures, reporting systems and Company Values at all times.
- Follow communication procedures, guidelines, and policies.
- Go the extra mile to engage customers.
- Resolve customer complaints via phone, email, mail, or social media.
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