Customer Service Executive

New Grand Career Solutions


Date: 2 days ago
City: Dubai
Salary: AED 60,000 - AED 96,000 per year
Contract type: Full time
Grand Vision Events Management is a dynamic and professional service provider specializing in Facility Management, Recruitment, and Events Management. We are committed to delivering top-tier solutions that enhance efficiency, productivity, and seamless experiences for businesses and individuals.

The Role

You Will Be Responsible For

  • Basic understanding of sales principles and customer service practices.
  • Handling inbound calls and emails in a professional manner.
  • Resolving customer inquiries and requests and ensuring strong customer satisfaction.
  • Working with various internal teams to ensure prompt and accurate order processing and delivery.
  • Escalating customer feedback as required.
  • MUST HAVE KNOWLEDGE IN WINES/ALCOHOLIC BEVERAGES

Ideal Profile

  • You have at least 1 year experience within a Customer Service role, ideally within the Retail and Wines & Spirits industry.
  • You possess excellent interpersonal as well as written and verbal communication skills.
  • You have working knowledge of CUSTOMER SERVICE
  • You are a strong networker & relationship builder
  • You are a strong team player who can manage multiple stakeholders
  • You are highly goal driven and work well in fast paced environments
  • Proficiency in English & Russian/Mandarin language.
  • Good communication skills and interpersonal skills.

What's on Offer?

  • Opportunity within a company with a solid track record of performance
  • A role that offers a breadth of learning opportunities
  • Leadership Role

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