CUSTOMER SERVICE EXECUTIVE

Job Title: Customer Service Executive

Company: KILONEWTONS

Location: Dubai, UAE

Job Type: Full-time

Website: www.kilonewtons.com

About KILONEWTONS

KILONEWTONS is a leading technology solutions provider committed to delivering exceptional customer experiences. We're expanding our Dubai-based customer support team to maintain our gold-standard service.

Customer Service Executive Opportunity

We're looking for a customer-focused professional to be the frontline ambassador for our brand, ensuring seamless client interactions across multiple channels.

Key Responsibilities

Handle inbound/outbound customer communications (calls, emails, live chat)

Resolve customer inquiries and technical issues efficiently

Maintain CRM records (Zendesk/Salesforce) with 100% accuracy

Process orders, returns, and service requests

Gather and report customer feedback to relevant teams

Achieve KPIs for response time and satisfaction ratings

Upsell additional services/products when appropriate

Requirements

Education: High school diploma (Bachelor's preferred)

Experience

• 2+ years in customer service (tech industry a plus)
• UAE/GCC experience preferred Technical Skills:
• CRM software proficiency
• Microsoft Office/Google Workspace
• Basic troubleshooting skills Soft Skills:
• Exceptional communication (verbal/written)
• Patience and problem-solving abilities
• Fluent English + Arabic (preferred)
  
  

Why Join Us?

Competitive salary + performance bonuses

Comprehensive health insurance

Visa sponsorship + annual flight allowance

Ongoing training & development

Modern office in prime Dubai location

Career growth opportunities

How To Apply

Passionate about customer satisfaction? Submit:

• Updated CV
• Brief cover letter explaining your service philosophy
  
  

Email [email protected] with subject: "Customer Service Executive Application - [Your Name]"

Location: Dubai, UAE | Learn more: www.kilonewtons.com/careers

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